Courtney Durst
Delano
Summary
Dedicated to providing outstanding service and support, friendly and empathetic individual with excellent communication skills. Posses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aim to build positive customer relationships and contribute to overall customer satisfaction. Proficient in communication, staff and clinic scheduling/coordination, and organizational skills focused on efficiency and improvement, well-equipped to excel in the veterinary field. Seeking a career that offers growth and development opportunities, to continue to learn and grow with a company that values professional development. Committed to creating a strong, successful, and friendly environment for both clients and coworkers by providing effective communication and continuously improving procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Delano Veterinary Clinic
01.2023 - Current
- Provide exceptional customer service when addressing client inquiries or concerns in person, via phone calls or email correspondence
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handle sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Manage staff schedules and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Radio Transmission Operator
Minnesota Army National Guard
09.2017 - 02.2024
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations
- Participated in emergency response efforts as needed, providing critical communication support during crises situations
- Relayed crucial information and coordinated operations using radio communications equipment
- Streamlined communication between departments by establishing reliable channels through high-quality radio transmissions.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
Varsity Lacrosse Coach
Delano Public Schools
03.2015 - 06.2023
- Fostered an inclusive team culture that valued diversity and encouraged athletes to support one another both on and off the field.
- Collaborated with head coach to develop game strategies, contributing to a higher win rate.
- Improved individual player performance by providing personalized coaching and feedback based on analysis of game
- Developed strong player relationships for improved communication and teamwork on the field.
- Adapted coaching style according to individual athlete needs, fostering strong relationships between coach and player.
Customer Service Representative
CorTrust Bank
01.2020 - 12.2022
- Addressed customer inquiries to ensure satisfaction and foster positive service experience
- Streamlined teller operations for improved efficiency and reduced wait times.
- Maintained friendly and professional customer interactions.
- Managed high-volume transactions, around 50-100 per day, during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Logistics Assistant
Minnesota Army National Guard
08.2021 - 12.2021
- Supply assistant, building keys and code control, schedule services and maintenance for the facility
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
- Conducted regular audits of inventory levels to identify discrepancies and implement corrective actions as needed.
Infant Teacher
Kiddie Academy
03.2019 - 09.2019
- Lead Infant teacher, ages 4 months to 14 months
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
Preschool Teacher
Big Woods Childcare Center
11.2016 - 12.2018
- Developed weekly lesson plans and activities to engage 20 children and promote learning.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Assistant Manager/Ice Rink Attendant
Delano Sports Arena
09.2015 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations
- Facilitated smooth operation of public skating sessions by enforcing rink rules and maintaining order among patrons.
- Conducted basic maintenance tasks to keep the ice surface in optimal condition for skaters of all levels.
- Maintained a clean and organized rink environment for optimal customer experience
- Mentored 5 junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
No Degree - Child Development Associate
National Credential Program- Develop
Online08-2017
High School Diploma -
Delano Public School
Delano06.2014
Skills
- Customer Service
- Procedure/Curriculum Development
- Coaching/Training/Leadership
- Time Management
- Flexibility
- Team Work
- Reliability
- Problem-solving
- Military Experience
Certification
- First Aid and CPR
- Early Childhood Education-CDA
- Secret Clearance
- AED Certification
Military Service
- Branch: Minnesota National Guard
- Service Country: United States
- Rank: E-4/ SPC
Timeline
Office Manager
Delano Veterinary Clinic
01.2023 - Current
Logistics Assistant
Minnesota Army National Guard
08.2021 - 12.2021
Customer Service Representative
CorTrust Bank
01.2020 - 12.2022
Infant Teacher
Kiddie Academy
03.2019 - 09.2019
Radio Transmission Operator
Minnesota Army National Guard
09.2017 - 02.2024
Preschool Teacher
Big Woods Childcare Center
11.2016 - 12.2018
Assistant Manager/Ice Rink Attendant
Delano Sports Arena
09.2015 - 12.2018
Varsity Lacrosse Coach
Delano Public Schools
03.2015 - 06.2023
- First Aid and CPR
- Early Childhood Education-CDA
- Secret Clearance
- AED Certification
No Degree - Child Development Associate
National Credential Program- Develop
High School Diploma -
Delano Public School
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