Courtney Eiler
Faribault
Summary
Resourceful Operations Agent recognized for high productivity and efficient task completion. Skilled in logistics management, process optimization, and inventory control, ensuring seamless operational workflows. Excel in communication, problem-solving, and team collaboration, effectively leveraging these soft skills to meet and exceed operational objectives.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Guest Operations Agent
Collette
Pawtucket
04.2023 - Current
- Maintained accurate records of bookings and customer interactions in systems.
- Documented changes made in response to customer requests or feedback.
- Responded promptly to customer inquiries via phone, email or chat platforms.
- Coordinated with other departments to resolve customer inquiries and complaints.
- Assisted with the development and implementation of operational processes and procedures.
- Processed customer inquiries and resolved issues promptly and effectively.
- Coordinated daily operations for travel bookings and customer inquiries.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Client Care Agent
Collette
Pawtucket
09.2022 - 04.2023
- Managed customer inquiries and provided detailed travel information.
- Coordinated travel arrangements for clients, ensuring seamless booking experiences.
- Collaborated with suppliers to secure the best rates and services for trips.
- Resolved client issues promptly while maintaining a positive service attitude.
- Provided customer service to clients through phone and email communication.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Member Advisor
Affinity Plus Federal Credit Union
Faribault
05.2021 - 04.2022
- Assisted members with account inquiries and transactions.
- Educated clients on credit union products and services.
- Processed loan applications and verified member information.
- Analyzed customer needs and recommended appropriate financial solutions.
- Conducted financial transactions such as deposits, withdrawals, loan payments, transfers and check cashing.
Customer Service Representative
Jostens
Owatonna
08.2015 - 03.2021
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders accurately using Jostens' order management system.
- Trained new staff on customer service protocols and company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Education
Owatonna High School
Owatonna, MinnesotaSkills
- Booking management
- Communication skills
- Attention to detail
- Service orientation
- Quality assurance
- Organizational skills
- Task prioritization
- Problem-solving
- Time management abilities
- Relationship building
- Process improvement
- Data entry
- Problem solving
- Self motivation
- Effective communication
- Teamwork and collaboration
Timeline
Guest Operations Agent
Collette
04.2023 - Current
Client Care Agent
Collette
09.2022 - 04.2023
Member Advisor
Affinity Plus Federal Credit Union
05.2021 - 04.2022
Customer Service Representative
Jostens
08.2015 - 03.2021
Owatonna High School