Courtney O’Loughlin
Maple Grove
Summary
I'm a highly motivated, results-driven professional with experience supporting customer accounts, driving client satisfaction, and managing high-volume operations. Skilled in data analysis, and resolving customer issues in fast-paced environments. Strong communicator with the ability to work independently while collaborating with team members and maintaining communication with leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Rebate Coordinator
Frontier Energy
Chanhassen, MN
11.2024 - Current
- Manage customer accounts, ensuring accurate processing, timely delivery, and high satisfaction.
- Successfully closed Minneapolis Public Housing Authority and Saint Paul Public Housing Agency resulting in roughly $1,000,000.00 of revenue.
- Support project cost analysis and determine project eligibility.
- Serve as a primary contact for customers, resolving issues, delays, and discrepancies.
- Analyze account data to identify trends, improve performance, and support decision-making.
- Partner with internal teams to ensure seamless service and customer retention.
- Promoted three times in a year.
Assistant Program Manager / Administrative Assistant
Residential Science Resources
05.2022 - 11.2023
- Supported high-volume client accounts (400–600/month) with a focus on accuracy and turnaround time.
- Communicated directly with customers and stakeholders to provide updates and resolve issues.
- Conducted weekly meetings with stakeholders and sent monthly newsletter.
- Negotiated pricing and assisted with the triennial contract proposals with Xcel Energy exceeding $4 million.
- Managed invoicing and financial tracking up to $500K a month, ensuring accuracy in pricing and payments.
- Assisted with reporting, account updates, and operational support for key clients.
- Handled escalations and improved processes to enhance customer experience.
Education
B.S. - Sustainable Systems Management, Minor in Management
University of Minnesota
Twin CitiesSkills
- Customer Relationship Management & Retention
- Expense Analyisis
- Account Management & Client Communication
- Data Analysis (Excel, Salesforce)
- Issue Resolution & Escalation Handling
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Organization & Multitasking
Certification
- OSHA HAZPOWER (2024)
- Food Service Energy Efficiency Expert (2025)
Timeline
Rebate Coordinator
Frontier Energy
11.2024 - Current
Assistant Program Manager / Administrative Assistant
Residential Science Resources
05.2022 - 11.2023
B.S. - Sustainable Systems Management, Minor in Management
University of Minnesota