Summary
Overview
Work History
Education
Skills
Timeline
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Craig Cooper

Cottage Grove,MN

Summary

Dynamic and customer-focused professional with a strong work ethic and proven problem-solving skills. At Bubba Gump Shrimp, I enhanced guest experiences by ensuring order accuracy and fostering relationships with regular patrons. Adept at upselling and delivering exceptional service, I thrive in fast-paced environments while maintaining a positive atmosphere.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

7
7
years of professional experience

Work History

Server

Bubba Gump Shrimp
06.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported needs of 8 person wait staff who attended to specific needs of countless customers daily for Bubba Gump restaurant with social relevancy and intentionality.

Sales Associate

DTLR
03.2022 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Finish Line
03.2018 - 03.2022
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Park High School
Cottage Grove, MN
05.2015

Skills

  • Order accuracy
  • Strong work ethic
  • Food running
  • Customer service
  • Upselling
  • Problem-solving

Timeline

Server

Bubba Gump Shrimp
06.2024 - Current

Sales Associate

DTLR
03.2022 - Current

Sales Associate

Finish Line
03.2018 - 03.2022

High School Diploma -

Park High School

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Craig Cooper