Summary
Overview
Work History
Education
Skills
Timeline
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Craig Smith

South Saint Paul

Summary

Dynamic and self-motivated Hardware Technician with proven experience at Now Micro. Adept at diagnosing and repairing hardware components while delivering exceptional customer service. Recognized for strong attention to detail and the ability to thrive in fast-paced environments, consistently managing projects and support tickets effectively.

Overview

17
17
years of professional experience

Work History

Tech Support and Service

Now Micro
11.2007 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Network Systems Engineer - Networking

Globe College, Minnesota School of Business
Oakdale, MN
05-2002

Skills

  • Proven experience as a Hardware Technician
  • Extensive knowledge of computer hardware, peripherals, and network devices
  • Experience with diagnostic tools and testing equipment
  • Ability to disassemble, repair, and reassemble hardware components
  • Basic understanding of operating systems (Windows, macOS, Linux)
  • Skilled at providing friendly and quality customer service
  • Ability to create and manage tickets and projects consistently and thoroughly
  • Knowledgeable in and be skilled at using Outlook, Teams, Word, Excel and any other programs that meet company needs
  • Strong attention to detail

Timeline

Tech Support and Service

Now Micro
11.2007 - 12.2024

Network Systems Engineer - Networking

Globe College, Minnesota School of Business

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Craig Smith