Craig Trottier
Prior Lake,MN
Summary
Accomplished and results-driven professional with over 20 years of experience in sales, purchasing, customer satisfaction and logistics. Proven track record of leading high-performing teams, optimizing customer experiences, negotiating favorable supplier terms, and streamlining logistics and warehouse operations. Demonstrated success in reducing material costs, driving sales growth, and ensuring strict regulatory compliance. Expertise in sales management, purchasing strategy, and building strong customer relationships. Authorized to work in the U.S. for any employer.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Metal Supermarkets
01.2017 - Current
- Lead and Manage Sales Team: Direct, manage and mentor a sales team in the procurement and production of raw metals for B2B clients, driving revenue growth and delivering exceptional customer service that enhances satisfaction and loyalty.
- Customer Relationship Development: Build and maintain strong, long-lasting client relationships through active listening, personalized service, and tailored solutions, resulting in high customer retention and satisfaction levels.
- Business Development and Sales Growth: Proactively identify and pursue new business opportunities, expanding the customer base and contributing to the company’s ongoing sales success and market presence.
- Supplier Relationship and Cost Optimization: Cultivate and maintain strategic supplier partnerships, utilizing expert negotiation skills to optimize material costs and resolve supply chain challenges effectively.
- Order Processing and Vendor Coordination: Oversee the creation and management of purchase orders, collaborating with accounts receivable to ensure timely, accurate processing of vendor payments and maintaining smooth financial operations.
- Logistics and Operations Management: Coordinate and optimize logistics for efficient shipping and receiving of materials, ensuring timely deliveries, enhanced safety protocols, and streamlined operational processes.
Assistant Manager
Walmart
01.2015 - 12.2017
- Managed $30 Million Consumables Division: Directed purchasing operations and inventory control for a $30 million consumables division, overseeing a team of 150+ to ensure consistent product availability and timely replenishment.
- Vendor Relationship Management: Cultivated strong partnerships with vendors, collaborating on product marketing, placement, and promotional strategies to drive sales and enhance store visibility.
- Regulatory Compliance Oversight: Worked with local, state, and federal agencies to enforce safety standards and regulatory compliance, ensuring smooth operations and minimizing risk across multiple locations.
- Logistics Coordination and Distribution: Led logistics teams to efficiently execute product unloading, distribution, and stock organization, ensuring a streamlined supply chain and timely product availability for sales.
General Manager
ARBY'S
01.2001 - 12.2015
- Profit and Loss (P&L) management: Driving the implementation of cost control strategies that enhanced gross margin and boosted overall profitability.
- Forecasting: Sales budgets, strategically determining labor and purchasing needs to align with financial goals and optimize operational efficiency.
- Procurement: Ensured the accuracy and quality of all procurement activities, proactively addressing discrepancies and collaborating with suppliers to resolve issues and maintain product standards.
- Sales: Drove revenue and customer growth through strategic local store marketing initiatives, identifying value-added opportunities, and optimizing operational processes for improved efficiency.
Education
Bachelor of Arts - Sociology
University of Minnesota
Minneapolis, MNSkills
- Sales
- Solutions Oriented
- Effective Communication
- Collaboration
- Leadership
- E-Commerce
- Business Analysis
- Budgeting
- Procurement
- Negotiation
- Profit & Loss
- Sales Management
- Project Management
- Team Management
- ERP Systems
- Manufacturing
- Customer service
- Marketing
Certification
- Certified Forklift Trainer
- CPR, First Aid and AED Certified
Timeline
General Manager
Metal Supermarkets
01.2017 - Current
Assistant Manager
Walmart
01.2015 - 12.2017
General Manager
ARBY'S
01.2001 - 12.2015
Bachelor of Arts - Sociology
University of Minnesota
Similar Profiles
Tyler WinsorTyler Winsor
Account Manager at Metal SupermarketsAccount Manager at Metal Supermarkets
Yusuf Abdeali AttarYusuf Abdeali Attar
Purchasing & Ecommerce Analyst at Metal SupermarketsPurchasing & Ecommerce Analyst at Metal Supermarkets
Nissa RiveraNissa Rivera
Customer Service Representative at Metal SupermarketsCustomer Service Representative at Metal Supermarkets