Crystal Cramer
Waite Park
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
23
23
years of professional experience
Work History
Store Manager
Skechers
Saint Cloud
08.2025 - Current
- Managed daily store operations and ensured team alignment with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and supervised staff to enhance customer service and operational efficiency.
- Established customer service standards and monitored staff compliance.
- Fostered a positive work environment through effective communication and team-building activities.
- Recruited, trained and supervised new employees.
- Coordinated staff schedules to optimize coverage during peak shopping.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed promotional displays to attract customers and drive sales initiatives.
- Updated and maintained store signage and displays.
Retail Store Manager
Five Below
Waite Park
08.2022 - 08.2025
- Managed daily operations to ensure efficient store performance.
- Trained and developed team members to enhance customer service skills.
- Oversaw inventory management and restocking processes for optimal product availability.
- Implemented visual merchandising strategies to create an engaging shopping environment.
- Coordinated promotional events to drive customer engagement and sales growth.
- Ensured compliance with company policies and safety standards throughout the store.
- Fostered a positive store culture by promoting teamwork and collaboration among staff.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Store Manager
Burlington
Saint Cloud
10.2014 - 08.2022
- Managed daily store operations and ensured team alignment with company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated efficiency of operations within the store of the store's departments.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Established customer service standards and monitored staff compliance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Site supervisor for non-profit organization
St.Cloud Golden Gloves Boxing
Saint Cloud
01.2013 - 08.2020
- Organized cash drawer for daily operations., Opened Pulltab booth for daily gaming activities. Prepared cash bank for accurate financial transactions. for all games. Fill out proper paperwork for beginning and end of shift. Maintain great customer service. Close and prepare cash drawer for next business day.
- Conducted monthly site inventory check. a month, prepare payroll, Maintained inventory levels of games for continuous availability..
- Supervised daily boxing training sessions and events, fostering a safe and supportive environment for all participants.
- Ensured safety protocols were followed during all training and competition activities.
- Conducted monthly site inventory checks and prepared payroll, ensuring all games were adequately stocked.
Shipping clerk
Xcel optical
Sauk Rapids
08.2008 - 10.2013
- Prepared and labeled outgoing packages for shipping to customers.
- First part of the day consisted of picking orders off shelves and preparing them for customers. The next step once all orders are complete, I would create shipping labels for packages and send them down the conveyor for final packaging.
- Processed incoming shipments and verified accuracy of received items.
- Maintained accurate inventory records using warehouse management systems.
Customer service/ Telemarketing
Meyer Associates
Saint Cloud
01.2004 - 01.2008
- Handled inbound calls for service renewals and setup for local companies, ensuring customer satisfaction.
- Conducted outbound calls to secure magazine renewals from subscribers.
- Performed outbound calls to gather responses for political surveys.
Education
Diploma - Cosmetology
Model college of hair Design
Saint Cloud, MNApollo high school
Saint Cloud, MNSkills
- Store management
- Retail Management
- Inventory management
- Sales
- Order Picking
- Shipping and Receiving
- Cash Handling
- Employee training
- Sales targets
- Store operations
- Management
- Team leadership
- Performance evaluation
- Conflict resolution
- Effective communication
- Operational efficiency
- Communication skills
- Customer service
- Staffing strategies
Timeline
Store Manager
Skechers
08.2025 - Current
Retail Store Manager
Five Below
08.2022 - 08.2025
Store Manager
Burlington
10.2014 - 08.2022
Site supervisor for non-profit organization
St.Cloud Golden Gloves Boxing
01.2013 - 08.2020
Shipping clerk
Xcel optical
08.2008 - 10.2013
Customer service/ Telemarketing
Meyer Associates
01.2004 - 01.2008
Diploma - Cosmetology
Model college of hair Design
Apollo high school