Crystal Harrison
Eden Prairie
Summary
Professional billing representative with knowledge of financial operations and billing processes. Strong analytical skills, attention to detail, and ability to manage complex data. Focused on team collaboration and achieving organizational goals. Known to be adaptable and reliable in fast-paced environments.
Overview
9
9
years of professional experience
Work History
BILLING REP
United Foods Inc.
09.2020 - Current
- Subject Matter Expert on the natural billing process for Professional Services
- Create and submit journal entries to resolve discrepancies at monthly close
- Execute all required billings by weekly deadlines to ensure customers' retailer statements are accurate
- Utilize excel on a daily basis to calculate billing markups and conduct billing data comparisons using VLOOKUPS, Pivot Tables, and other formulas as needed
- Build and maintain relationships with various account managers. Collaborate with multiple departments
- Assist in resolving billing or month-end issues
- Spearhead meetings to address and resolve warehouse invoicing issues
- Address customer concerns via multiple formats: email, phone, and teams meetings
- Trained new hires in company-specific billing software, policies and procedures, and promoting team cohesion and productivity, Create detailed SOPs for all processes
- Create and sort reports as needed to show relevant data
- Successfully decreased processing time for the Pro Services' natural billings by2-3 hours
JIU-JITSU INSTRUCTOR
Metro Karate and Jiu-Jitsu Academy
03.2016 - Current
- Mentor assistant instructors in teaching methodologies and effective communication skills, improving staff performance and cohesion
- Enhance student performance by incorporating practical Jiu Jitsu techniques and real-world applications into lessons
- Provide personalized instruction for diverse skill levels, ensuring progress and mastery of essential techniques
- Assist in coordinated community outreach events such as self-defense seminars for women, promoting Jiu Jitsu's benefits beyond the gym environment
- Assist with sparring and contact exercises to pair students of similar rank, size, and age
CUSTOMER SERVICE REPRESENTATIVE (CSR)
BWS Plumbing, Heating, & AC
10.2019 - 07.2020
- Vendor Relations Expert between BWS and Xcel
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Contributed to sales growth by upselling memberships and services based on individual customer requirements
- Update the accounts receivable sheet and assist the bookkeeper in collecting past due balances
- Pull permits from various cities for plumbing and mechanical installs
CLIENT SPECIALIST
Talbots
02.2017 - 10.2018
- Organized and conducted personal shopping appointments for individual clients and groups
- Created outfits to match customers' personal styles and event requirements
- Maintained customer relationships through regular communication including letter writing, phone calls, and emails
- Balanced cash drawers and completed closing tasks, including filing paperwork, preparing bank deposit sheets, and securing the premises
- Managed sales floor, led a team of2-3 associates, and resolved customer issues
- Organized jewelry racks and arranged shadowboxes for store displays
- Assisted in the training of new associates regarding fundamental company policies, procedures, programs, and store set-up protocols
KEY HOLDER
Talbots
05.2016 - 02.2017
- Organized and conducted personal shopping appointments for individual clients and groups
- Created outfits to match customers' personal styles and event requirements
- Maintained customer relationships through regular communication including letter writing, phone calls, and emails
- Balanced cash drawers and completed closing tasks, including filing paperwork, preparing bank deposit sheets, and securing the premises
- Managed sales floor, led a team of2-3 associates, and resolved customer issues
- Organized jewelry racks and arranged shadowboxes for store displays
- Assisted in the training of new associates regarding fundamental company policies, procedures, programs, and store set-up protocols
Education
Bachelor of Arts - Art History
University of Minnesota Twin Cities
Minneapolis, MN12.2018
Associate of Arts - Art History
Normandale Community College
Bloomington, MN05.2017
Skills
- Customer relations skills
- Team Collaboration
- Data entry experience
- Invoicing experience
Timeline
BILLING REP
United Foods Inc.
09.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE (CSR)
BWS Plumbing, Heating, & AC
10.2019 - 07.2020
CLIENT SPECIALIST
Talbots
02.2017 - 10.2018
KEY HOLDER
Talbots
05.2016 - 02.2017
JIU-JITSU INSTRUCTOR
Metro Karate and Jiu-Jitsu Academy
03.2016 - Current
Associate of Arts - Art History
Normandale Community College
Bachelor of Arts - Art History
University of Minnesota Twin Cities
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