Crystal Hegreberg
Twin Valley
Summary
Dynamic leader with a proven track record at K&K Towing, adept in personnel management and strategic planning. Excelled in fostering relationships and negotiating with vendors, enhancing operational efficiency and customer satisfaction. Skilled in documentation and possesses a strong work ethic, consistently achieving objectives through effective relationship management and operational reporting.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
Work History
Owner/Operator
K&K Towing
10.2010 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
Dispatcher/ Jailer
MCSO
07.2024 - 09.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
Education
AAS - AAS
Detroit Lakes VO-Tech
07-2003
High School Diploma -
Detroit Lakes High School
Detroit Lakes, MN05-2002
Skills
- Documentation and reporting
- Personnel management
- Negotiation
- Strategic planning
- Relationship management
- Payroll processing
- Operational reporting
- DOT compliance
- Strong work ethic
- Dependable and reliable
Timeline
Dispatcher/ Jailer
MCSO
07.2024 - 09.2024
Owner/Operator
K&K Towing
10.2010 - Current
AAS - AAS
Detroit Lakes VO-Tech
High School Diploma -
Detroit Lakes High School
Similar Profiles
Anaja VizcarrondoAnaja Vizcarrondo
Tow Truck Dispatcher at B & M Towing - Automotive Towing And Roadside AssistanceTow Truck Dispatcher at B & M Towing - Automotive Towing And Roadside Assistance
Lance MeyerLance Meyer
Tow Truck Operator at Ste. Gen Towing/ Perry County TowingTow Truck Operator at Ste. Gen Towing/ Perry County Towing
Jessica ShinglesJessica Shingles
Customer Service Representative at Auz National Towing/Heidelberg TowingCustomer Service Representative at Auz National Towing/Heidelberg Towing