Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Crystal Jones

Minneapolis,Mn

Summary

Dynamic CSR Supervisor at Mn Rusco with a proven track record in team leadership and customer relationship management. Expert in problem-solving and staff training, fostering loyalty through effective communication and support. Skilled in CRM software, enhancing service delivery and operational efficiency while ensuring high tenant satisfaction.

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.


Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CSR Supervisor

Mn Rusco
06.2022 - Current
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.
  • Researched and corrected customer concerns to promote company loyalty.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Completed bi-weekly payroll for 18 employees.

Leasing Agent

Aeon
02.2020 - 06.2022
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Invited prospects to fill out application upon completion of property tour.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property tours to highlight features of properties.
  • Greeted clients, showed apartments, and prepared leases.

Leasing Consultant

Copenhagen Enterprises
04.2017 - 10.2019
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected rent and tracked resident payments and information in computer system.
  • Communicated effectively with owners, residents, and on-site associates.
  • Verified tenant incomes and other information before accepting lease applications.

Education

GED -

Broadway High School
Minneapolis, MN
06.2012

Skills

  • Sales support
  • CRM software
  • Staff training and development
  • Call center operations
  • Team building and leadership
  • Problem-solving
  • Customer relationship management (CRM)
  • Relationship building
  • Account management
  • Resident assistance
  • Property tours and inspections
  • Reporting and correspondence
  • Application processing

Certification

  • CAP - Certified Administrative Professional

Timeline

CSR Supervisor

Mn Rusco
06.2022 - Current

Leasing Agent

Aeon
02.2020 - 06.2022

Leasing Consultant

Copenhagen Enterprises
04.2017 - 10.2019

GED -

Broadway High School

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Crystal Jones