CRYSTAL KLEINSCHMIDT
WINONA
Summary
Adept at handling customer inquiries and resolving issues swiftly, I enhanced customer satisfaction significantly at Peerless Chain. Skilled in Microsoft Office and proficient in complaint resolution, my expertise in customer service and critical thinking ensured high-quality support, even during peak hours.
At Sprint my focus was Goverment accounts. Working with NYC MTA, and many small east coast towns.
I also handled Desales Media. The largest Sprint account.
Overview
15
15
years of professional experience
Work History
CSR
Peerless Chain
Winona, MN
07.2021 - Current
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Bas 2
Sprint
Winona, MN
10.2010 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Associates Of Business - Business
Western International University
Phoenix04-2004
Skills
- Customer focus
- Complaint handling
- Customer service
- Critical thinking
- Professional telephone demeanor
- Microsoft outlook
- Computer proficiency
- Customer relations
- Documentation
- Data entry
- Problem resolution
- Product knowledge
Timeline
CSR
Peerless Chain
07.2021 - Current
Bas 2
Sprint
10.2010 - 07.2020
Associates Of Business - Business
Western International University