Crystal McKeny

Currently focused on my professional development and completing a degree to become a community health worker.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Demonstrates strong product knowledge to effectively answer customer questions and provide accurate information
• Remote

• Inbound calls from credit union members
• Processing money transfers from members credit unions
• Providing customer service
• Notating account changes or member needs to the members credit union
• Processing direct transfers to their credit union for additional assistance.

• Maintained a high level of product knowledge to effectively assist customers with their needs
• Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Remote

• Assisted members with account maintenance tasks such as updating personal information, adding or removing services, and processing payments
• Resolved escalated complaints from members, demonstrating strong problem-solving skills and maintaining a calm demeanor
• Maintained confidentiality and security of sensitive information by following established protocols
• Entered and verified data accurately into company database, ensuring data integrity