Crystal Pies
Comfrey,MN
Summary
Capable professional with extensive experience in diverse work environments, excelling in team management and complaint handling. Proven track record in coaching representatives to enhance performance and satisfaction. Skilled in CRM software and data entry, adept at resolving complex issues while fostering strong supplier relationships to ensure timely procurement. Experience in remote work environment with self-drive and minimal supervision. Hyper detail oriented. Familiar with procurement in medical supplies, furniture parts, and contracted technicians.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/ Team Lead/Senior Procurement Specialist
Montage Furniture Services
02.2020 - 02.2025
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Customer Service with inbound calls
- Warranty claims review & processing
- Procurement Specialist for parts & technician department
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
Cleaning Crew Member/Event Staff Member
VFW
10.2019 - 02.2020
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
Title Clerk/Accounts & Finance Executive
Northland Auto Center
01.2018 - 10.2019
- Contacted South Dakota Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Completed title transfers on incoming/outgoing vehicles.
- Completed state-to-state title transfers.
- Maintained financial payments & accounts.
- Customer service for monthly vehicle payments.
- Accurate financial input & ensured vehicle contract compliance.
Health Unit Coordinator/ CNA/Certified Medication Aide
Bethesda Nursing Home
04.2015 - 01.2018
- Answered telephone calls to offer facility information, answer questions, and direct calls to staff.
- Helped maintain and troubleshoot equipment.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Managed monthly doctor rounds for 50 resident facility.
- Completed bi-weekly supply order for medical & personal care supplies.
- Maintained resident record retention.
- Protected information confidentiality.
- Appointment transportation.
- Maintained monthly MARS, lab draw schedule, & provider orders.
Assembler/ Team Lead
Horton, Inc
04.2010 - 04.2015
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Tested finished products to perform quality assurance and identify discrepancies.
- Followed safety protocols to maintain safe working environment.
- Trained new assembly personnel on proper use of equipment.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Assisted in development of new assembly processes.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Applied Science - Marketing/Management/Sales
Lake Area Technical Institute
Watertown05-2005
High School Diploma -
Waubay High School
Waubay, SD05.2003
Skills
- Team management
- CRM software
- Complaint handling
- Call center experience
- Issue resolution
- Team coaching
- Performance evaluations
- Inbound and outbound calls
- Data entry
Timeline
Customer Service Representative/ Team Lead/Senior Procurement Specialist
Montage Furniture Services
02.2020 - 02.2025
Cleaning Crew Member/Event Staff Member
VFW
10.2019 - 02.2020
Title Clerk/Accounts & Finance Executive
Northland Auto Center
01.2018 - 10.2019
Health Unit Coordinator/ CNA/Certified Medication Aide
Bethesda Nursing Home
04.2015 - 01.2018
Assembler/ Team Lead
Horton, Inc
04.2010 - 04.2015
Associate of Applied Science - Marketing/Management/Sales
Lake Area Technical Institute
High School Diploma -
Waubay High School