Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Tiesler

Luverne

Summary

Dynamic professional with extensive experience at Luverne Elementary School, excelling in classroom management and individualized education plans. Proven ability to enhance student engagement and provide exceptional support to special needs students. Strong skills in customer relationship management and instructional material preparation, fostering positive learning environments and achieving educational goals.

Overview

21
21
years of professional experience

Work History

Paraprofessional

Luverne Elementary School
Luverne
10.2022 - Current
  • Assisted teachers with classroom management and student engagement activities.
  • Supported students with special needs in daily learning tasks and social interactions.
  • Collaborated with staff to implement individualized education plans for students.
  • Helped prepare lesson plans and instructional materials for classroom activities.
  • Facilitated communication between teachers, students, and parents regarding progress.
  • Participated in professional development workshops to enhance support skills.
  • Provided guidance to students in the classroom setting.
  • Offered students personalized educational, behavioral, and emotional support.
  • Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
  • Supervised small groups of students during instruction time.

Travel Agent

Great Planes Travel
Luverne
09.2011 - Current
  • Coordinated travel arrangements for clients, including flights and accommodations.
  • Researched and recommended destinations based on client preferences and budgets.
  • Developed customized itineraries to enhance client travel experiences.
  • Managed bookings using industry-specific software for efficiency and accuracy.
  • Provided expert advice on travel regulations and safety protocols.
  • Handled client inquiries promptly, ensuring excellent customer service.
  • Assisted clients with travel insurance options and claims processes.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Researched availability of airfare and hotel rooms using reservation systems.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Processed payments from clients via cash or credit cards.
  • Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
  • Organized flights, insurance, and accommodations for travelers according to their preferences.
  • Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
  • Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
  • Ensured all reservations were accurately documented in agency's system prior to client departure date.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.

Bookkeeper

Johannsen Delivery Services
Luverne
01.2005 - 03.2015
  • Recorded financial transactions using accounting software to maintain accurate ledgers.
  • Processed accounts payable and receivable efficiently to ensure timely payments.
  • Reconciled bank statements monthly to verify account accuracy and resolve discrepancies.
  • Prepared financial reports summarizing company expenses and revenue trends regularly.
  • Maintained organized financial records for easy retrieval during audits or reviews.
  • Processed accounts payable and receivable transactions.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.

Daycare Provider

Crystal's Daycare
Luverne
06.2007 - 09.2011
  • Supervised daily activities to ensure a safe and engaging environment for children.
  • Organized educational games that promoted social and cognitive development among toddlers.
  • Maintained cleanliness and order in play areas and learning spaces during shifts.
  • Communicated effectively with parents about children's daily progress and behavioral concerns.
  • Assisted children with meals, ensuring proper nutrition and hygiene practices were followed.
  • Implemented lesson plans that aligned with developmental milestones for various age groups.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
  • Read aloud and played alphabet games to encourage early literacy.
  • Assisted in potty training children while providing positive reinforcement when successful.
  • Ensured compliance with state regulations pertaining to health codes and safety standards within the facility.
  • Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
  • Created a welcoming atmosphere by greeting each child warmly upon arrival every morning.
  • Enforced rules to teach good manners and maintain safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Balanced schedules to promote optimal rest, play and educational periods.

Customer Service Representative

Total Card Inc.
Luverne
05.2004 - 06.2007
  • Managed customer inquiries through phone and email channels daily.
  • Resolved complaints by identifying issues and providing appropriate solutions.
  • Assisted customers with product selection and account management tasks.
  • Documented interactions in customer relationship management software accurately.
  • Collaborated with team members to enhance service delivery processes.
  • Maintained knowledge of products and services to provide informed support.
  • Followed up with customers to ensure satisfaction with service received.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Luverne High School
Luverne
06-1999

Skills

  • Classroom management
  • Individualized education plans
  • Student engagement
  • Instructional material preparation
  • Special needs support
  • Customer relationship management

Timeline

Paraprofessional

Luverne Elementary School
10.2022 - Current

Travel Agent

Great Planes Travel
09.2011 - Current

Daycare Provider

Crystal's Daycare
06.2007 - 09.2011

Bookkeeper

Johannsen Delivery Services
01.2005 - 03.2015

Customer Service Representative

Total Card Inc.
05.2004 - 06.2007

High School Diploma -

Luverne High School

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Crystal Tiesler