Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Curtis Willcox

6018 2nd St NE. Fridley,MN

Summary

Dynamic leader with extensive experience at Hilton Garden Inn Hotel, excelling in operations management and team building. Skilled in problem resolution and staff management, driving significant improvements in service quality and operational efficiency. Committed to fostering a collaborative work environment for all guest and team members. Multiple year Hilton Award of Excellence winner for being in the top 5% for all HIlton Garden Inns for the top service scores in the Nation shows I have a passion for service with guests and my team!

Overview

23
23
years of professional experience

Work History

General Manager

Hilton Garden Inn Hotel
02.2021 - Current
  • Assisted in developing operational strategies to enhance productivity and efficiency.
  • Supported daily management tasks, ensuring smooth workflow across all departments.
  • Collaborated with team members to identify process improvement opportunities.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Fostered a positive work environment by promoting teamwork and open communication.
  • Leading my team in high end customer and client satisfaction and assist all team members to maintain excellent customer service.

Assistant General Manager

Hilton Garden Inn Hotel
01.2009 - Current
  • Led daily operations, ensuring high standards of guest service and satisfaction.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • In charge of entire F&B operation with breakfast, Bar, Dinner Service

Chief Engineer

Hilton Garden Inn Hotel
02.2003 - Current
  • Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
  • Established procedures for corrective and preventive maintenance.
  • Oversaw facility inspections to identify areas of concern or opportunities for improvement in infrastructure management.
  • Managed budgets for engineering projects, making strategic decisions to optimize resources while maintaining quality standards.
  • Worked closely with vendors and internal sourcing to establish relationships, fostering new opportunities, solutions and cost savings.
  • Evaluated vendor proposals for equipment purchases, selecting the best options based on cost-benefit analysis and long-term value.
  • Completed annual capital budgeting, invoice review and approval and weekly work schedules.

Education

Associate of Science - Communications

Brown Institute
Minneapolis, MN
05-1993

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Staff management
  • Customer relationship focused

Interests

-Passionate family man, Fisherman and outdoorsman

  • I participate in a variety of outdoor recreational activities
  • Getting involved in local advocacy groups to promote positive change in the community
  • Fundraising Events
  • Environmental Stewardship

Timeline

General Manager

Hilton Garden Inn Hotel
02.2021 - Current

Assistant General Manager

Hilton Garden Inn Hotel
01.2009 - Current

Chief Engineer

Hilton Garden Inn Hotel
02.2003 - Current

Associate of Science - Communications

Brown Institute

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Curtis Willcox