Cynthia Brumbaugh
Retail Leader And Relationship Builder
Apple Valley,MN
Summary
Dynamic retail leader with a proven track record at Eyebobs, transforming struggling stores into profitable operations. Expert in people management and sales leadership, achieving significant employee retention improvements. Skilled in merchandise planning and enhancing customer service, fostering high-performing teams that consistently exceed performance targets.
Overview
33
33
years of professional experience
Work History
Head of Stores
Eyebobs
06.2023 - Current
- Turned 4 struggling stores with over 100% employee turnover rate, into 4 profitable stores with 20% employee turnover.
- Created Retail Standards, which has increased in store customer experience and team expectation level; store's NPS score is over 90 year to date.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Kept inventories accurate with regular cycle counts and regular audits to identify and resolve variances.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Oversaw store remodels, including adding tele-health exams to enhance the shopping experience for customers while maximizing retail space utilization.
- Analyzed operating and financial statements for profitability ratios.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
- Assisted with hiring, training new staff members; created onboarding plan for consistent new hire experience.
Store Leadership Team Member; Mall of America
Banana Republic
08.2022 - 05.2023
- People leader in a high volume, highly visible location, with over 20 employees or more during holiday.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Interviewed, recruited and trained new onboarding candidates in a highly competitive hiring environment.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Implemented programs to reward and retain talent. Store was one of the few fully staffed in the district.
General Metro Manager
Eyebobs
06.2018 - 05.2022
- Created the "gold standard" for customer service and retail store experience for the company.
- Oversaw the day-to-day operations of the two highest volume stores.
- Created and implemented in store events to drive sales volume.
- Increased sales revenue, continually 10%+ year over year, by developing and implementing effective sales strategies including FRAME selling model.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Retained team by creating recognition program.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Manager
Soma, Chico's-FAS
03.2014 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge which lead to #1 KPI's in the district (ADS, conversion and upt) and company's lowest turnover rate.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Department Manager
Nordstrom
08.1992 - 02.2014
- Hired, trained and retained staff in numerous high-volume departments ($3-5 million sales volume) within top Nordstrom stores including womens' designer at Nordstrom Downtown Seattle.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Education
Bachelor of Science - Business Administration And Management- Retail
University of Wisconsin- Stout
Menomonie, WI04.1994
Skills
Store operations
People management
Staff leadership
Brand awareness
Sales leadership
Retail management
Merchandise planning
Store merchandising
Customer service
Team building and leadership
Timeline
Head of Stores
Eyebobs
06.2023 - Current
Store Leadership Team Member; Mall of America
Banana Republic
08.2022 - 05.2023
General Metro Manager
Eyebobs
06.2018 - 05.2022
Store Manager
Soma, Chico's-FAS
03.2014 - 06.2018
Department Manager
Nordstrom
08.1992 - 02.2014
Bachelor of Science - Business Administration And Management- Retail
University of Wisconsin- Stout
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