Cynthia Carrillo
405 9th Street North
Summary
Results-driven manager with a proven track record in clinical trials. Expertise in team leadership, time management, and process optimization. Committed to enhancing team performance and customer satisfaction through strategic initiatives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager for Clinical Trials
AXIS
Dilworth, MN
06.2016 - 10.2025
- Led cross-functional teams to streamline operations and enhance workflow efficiency.
- Developed training programs to elevate staff performance and operational knowledge.
- Implemented strategic initiatives that improved process accuracy and reduced errors.
- Analyzed performance metrics to identify areas for improvement and drive productivity.
- Managed project timelines and deliverables, ensuring adherence to organizational goals.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted regular performance reviews, providing constructive feedback to enhance team capabilities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
Drug Test Administrator
Sanford Occupational Medicine Clinic
Fargo, ND
09.2011 - 05.2015
- Administered drug tests following established protocols to ensure compliance with regulatory standards.
- Maintained accurate records of test results and documentation in electronic health systems.
- Trained new staff on testing procedures and safety protocols, enhancing team efficiency.
- Conducted pre-employment and random drug screenings for various client organizations.
- Actively participated in continuing education opportunities related to the drug test administration field, enhancing knowledge and skills for the benefit of clients.
- Handled challenging situations with tact and diplomacy, working to resolve any client concerns or disputes that arose during the testing process.
- Increased customer satisfaction with clear communication on drug test results and expectations.
- Maintained client confidentiality by securely handling sensitive information and adhering to privacy laws.
- Delivered timely reports to employers or designated parties as required by law or policy, upholding client trust and confidence in our services.
Process Analyst Manager
Blue Cross Blue Shield of North Dakata
Fargo, ND
11.1996 - 08.2011
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Education
High School Diploma -
Lake Park High School
Chicago, IL06-1987
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Shift scheduling
- Policy implementation
- Schedule preparation
- Performance evaluations
- Policy and procedure development
- Recruiting and interviewing
- Computer skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Helped Write Note to File for Sponsors or FDA when needed.
- Prepared Reports to be sent out to Management and other outside investors.
Certification
CPR Certified
IATA Certified
Timeline
Manager for Clinical Trials
AXIS
06.2016 - 10.2025
Drug Test Administrator
Sanford Occupational Medicine Clinic
09.2011 - 05.2015
Process Analyst Manager
Blue Cross Blue Shield of North Dakata
11.1996 - 08.2011
High School Diploma -
Lake Park High School