Cynthia Tobias
Saint Paul Park
Summary
Highly motivated mother of 2, excited to change careers into the cannabis industry. For the past 15 years my career has been all about helping people as a public servant in Emergency Medicine/ 911 Dispatch. I am eager to continue helping people in a relaxed environment with my knowledge of the benefits of Cannabis.
Overview
26
26
years of professional experience
1996
1996
years of post-secondary education
Work History
Customer Service Mastery
Various Employers
Saint Paul Park
03.2000 - Current
- Documented performance, safety, and customer service needs to improve operations.
- Analyzed customer data to determine opportunities for optimizing route design and improving service levels.
- Managed incoming calls and emails from customers seeking assistance or information about products and services offered by the company.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
911 Dispatcher
Fairview Health Services
South Saint Paul
04.2018 - 01.2026
- Certified Training Officer for 5 + years. Teaching Compliance, Diagnosis, Medical terminology
- Managed emergency calls and prioritized incidents for rapid response.
- Coordinated with police, fire, and medical services for effective dispatching.
Education
Tartan High School
Oakdale, MNSkills
- Customer service
- Data analysis
- Emergency dispatching
- Compliance training
- POS
- Inventory
Timeline
911 Dispatcher
Fairview Health Services
04.2018 - 01.2026
Customer Service Mastery
Various Employers
03.2000 - Current
Tartan High School