Daedra Ellis

Managed data entry and document formatting for client projects using Excel and Word
- Scheduled virtual meetings and maintained shared calendars for team leads
- Organized digital files across multiple cloud storage platforms (Google Drive, Dropbox)
- Created PowerPoint presentations for internal reports and marketing decks
- Provided customer email support with timely resolution and professionalism

- Assisted small business clients with daily admin tasks including customer inquiry tracking
- Performed internet research and summarized findings for client use
- Created branded email templates and handled basic social media scheduling

Entered shipment and inventory data into internal systems for logistics support
- Performed thorough quality checks to ensure data accuracy
- Coordinated with remote team leads to confirm weekly reporting deadlines were met

• Monitored customer conversations and provided timely, knowledgeable assistance.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
• Managed live chat support for a small e-commerce client during high-volume hours
• Consistently met or exceeded performance metrics for speed, accuracy, and satisfaction in live chat interactions.