Dahir Abdi
Bloomington
Summary
Motivated professional skilled in optimizing technical operations and business performance through strategic resource allocation and staff management. Proven ability to enhance team productivity, drive customer service excellence, and manage complex projects in fast-paced environments. Passionate about implementing innovative solutions and advancing expertise in technical support and system management.
Overview
7
7
years of professional experience
Work History
Resource Manager
James Blinds
01.2025 - 01.2026
- Developed training programs for new hires, enhancing onboarding efficiency and staff performance.
- Led resource allocation strategies to optimize team productivity and project outcomes.
- Managed vendor relationships, negotiating contracts to ensure cost-effective resource procurement.
- Analyzed workforce data to forecast resource needs and inform strategic planning initiatives.
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
Manager
Accord Curtains
03.2021 - 12.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Prioritize safety in all aspects of work, ensuring adherence to industry safety standards and protocols to maintain a secure environment.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Accomplished multiple tasks within established timeframes.
- Prepared and recommended long-range plans for development of department personnel. Drove team performance through strategic mentoring and daily activity monitoring, achieving measurable improvements in productivity and efficiency.
- Developed training programs for new staff, enhancing product knowledge and customer service skills
IT Technician
Accord Curtains
03.2019 - 02.2021
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed maintenance tasks on PCs, networks and mobile devices.
Education
OSU Coding Bootcamp
Columbus, OH01.2022
COMPTIA A+ AND NETWORK+ - undefined
Per Scholas
Columbus, OH08.2018
Skills
- Strategic planning
- Resource allocation
- Vendor management
- Talent management
- Workforce forecasting
- Staff Management
- Project Management
- Technical Support
- HTML, CSS, JavaScript
- Cross-department collaboration
- System deployment
- Problem resolution
- Interviewing
Languages
English
Full Professional
Somalia
Native or Bilingual
Timeline
Resource Manager
James Blinds
01.2025 - 01.2026
Manager
Accord Curtains
03.2021 - 12.2024
IT Technician
Accord Curtains
03.2019 - 02.2021
COMPTIA A+ AND NETWORK+ - undefined
Per Scholas
OSU Coding Bootcamp