DAJE ABRAM
Saint Paul
Summary
Capable Customer Service Representative experienced working in challenging environments. Excited about opportunity to take next career steps with WTW. Looking forward to expanding my skills as well as implementing my already accomplished skills and knowledge within the company.
Overview
8
8
years of professional experience
Work History
KB Analyst Assistant Job-share
Willis Towers Watson
Bloomington
01.2025 - Current
- Analyze and correct spelling errors or irregularities in the knowledgebase.
- Review the quality of the knowledgebase by testing different pages, detecting errors or missed requirements, and recording the data.
- Use software to create different knowledgebase pages to optimize the experience for the Service Center.
CSR - Customer Service Representative
Willis Towers Watson
Bloomington
06.2022 - Current
- Navigate through the knowledge base to assist participants with accurate information while completing inbound and outbound calls
- Write a minimum of 10 emails a day to respond to participants
- Create notes to summarize the recorded calls
- Support and train a team of 18 representatives by assisting in Microsoft Teams
Mentorship Program
WTW
Bloomington
03.2024 - 07.2024
- Learned with a mentor about the role of a Benefits Specialist
- Mentor assisted me with improving my role as a Service Center Representative
- Created and completed career goals
Door Dasher
DoorDash
Apple Valley
03.2022 - 06.2022
- Updated customers through phone or text about order
- Obtain multiple orders to pick up and drop off
PCA Personal Care Assistant
Holistic Array of Authentic services
Minneapolis
06.2020 - 02.2022
- Accompanied individuals to have a more independent life
- Maintained a clean house for the individual
- Aided with self-awareness and hygiene
DSP (Direct Support Professional)
Beacon Specialized Living Services
Burnsville
02.2020 - 06.2020
- Cared for vulnerable adults
- Insured a safe environment for peers and individuals
Front Desk Receptionist
LA Fitness
06.2019 - 06.2020
- Made calls to members to renew memberships
- Aided with getting memberships and transferring calls
- Helped guest with problems over the phone and face to face
Sky Zone Party Host
Sky Zone
Blaine
08.2017 - 03.2019
- Monitor guests to ensure a safe environment
- Interacted with guests to provide the best customer service
Barista
Starbucks
New Hope
08.2018 - 02.2019
- Prepared beverages for guest
- Ensured guest are welcomed and informed about our menu
- Created new beverages to sell to guests
Education
Some college - Psychology
Augsburg University
Minneapolis, MN05.2019
High school or equivalent -
Columbia Heights High School
Columbia Heights, MN06.2018
Skills
- Customer Focus
- Inbound and Outbound Calling
- Online Chat Support
- Data Collection
- Live chat support
- De-Escalation Techniques
- Quality assurance
Relocation
- Bloomington, MN
- Minneapolis, MN
- Burnsville, MN
Timeline
KB Analyst Assistant Job-share
Willis Towers Watson
01.2025 - Current
Mentorship Program
WTW
03.2024 - 07.2024
CSR - Customer Service Representative
Willis Towers Watson
06.2022 - Current
Door Dasher
DoorDash
03.2022 - 06.2022
PCA Personal Care Assistant
Holistic Array of Authentic services
06.2020 - 02.2022
DSP (Direct Support Professional)
Beacon Specialized Living Services
02.2020 - 06.2020
Front Desk Receptionist
LA Fitness
06.2019 - 06.2020
Barista
Starbucks
08.2018 - 02.2019
Sky Zone Party Host
Sky Zone
08.2017 - 03.2019
Some college - Psychology
Augsburg University
High school or equivalent -
Columbia Heights High School
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