Dakota Boser
BEMIDJI
Summary
Dynamic and results-driven professional with extensive experience at Valvoline Instant Oil, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and mentoring staff, alongside strong skills in auto repair and maintenance. Committed to fostering a positive work environment while achieving operational excellence.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Mechanic
Stu's Auto Electric & Repair
09.2017 - 09.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, beake jobs, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Senior Technician
Valvoline Instant Oil
02.2014 - 09.2017
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, beake jobs, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Independent Roofer
Sam's Roofing Independent Contractor
08.2013 - 11.2013
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
Grounds Maintenance Worker
Pace Development Inc.
09.2011 - 07.2013
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced landscape appearance by trimming trees, bushes, and hedges.
- Assisted in seasonal preparation tasks, such as snow removal or planting new foliage.
Education
High School Diploma -
Bemidji High School
Bemidji, MNSkills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Staff training and development
- Goal setting
- Decision-making
- Recruiting and interviewing
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Preventive Maintenance
- Brake systems
- Auto and engine repair
Timeline
Assistant Manager
Valvoline Instant Oil
03.2024 - Current
Mechanic
Stu's Auto Electric & Repair
09.2017 - 09.2024
Senior Technician
Valvoline Instant Oil
02.2014 - 09.2017
Independent Roofer
Sam's Roofing Independent Contractor
08.2013 - 11.2013
Grounds Maintenance Worker
Pace Development Inc.
09.2011 - 07.2013
High School Diploma -
Bemidji High School
Similar Profiles
Trinity BednarekTrinity Bednarek
Assistant Manager at Valvoline Instant OilAssistant Manager at Valvoline Instant Oil
John HenryJohn Henry
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Alexander GartsideAlexander Gartside
Certified Technician at Valvoline Instant Oil ChangeCertified Technician at Valvoline Instant Oil Change