Dalia Colin Castillo
Hayfield
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work History
Manager
Hardees Resturamt
Faribault
06.2021 - 06.2024
- Supervised daily operations to ensure efficient restaurant service.
- Trained and mentored staff in customer service techniques and food safety.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
- Coordinated employee schedules to optimize staffing during peak hours.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Enforced health and safety regulations to create a safe dining environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Kenyon Wanamingo
Kenyon, MNSkills
- Power tools
- Blueprints
- Working as a team
- Coming up with better ideas
- Helped on cars out of work
- Help coming up with ideas
- Problem solving
- Effective communication
- Clear communication
Timeline
Manager
Hardees Resturamt
06.2021 - 06.2024
Kenyon Wanamingo