Dalir Khalili
Minneapolis,Minnesota
Summary
I am a certified project manager (PMP) with over 15 years of experience leading cross-functional teams and delivering complex initiatives across diverse work cultures. I thrive in fast-paced environments, managing multiple priorities and driving results through structured project and change management methodologies, including hybrid, Agile and Waterfall approaches.
Respect and humility are my core values, and I believe in a collaborative leadership style that emphasizes building strong relationships and fostering open communication to align teams and stakeholders around shared goals. A tech enthusiast, I am proficient in tools like Microsoft Office, Asana, Smartsheet, Jira/Confluence, and more.
My focus is on balancing strategic vision with actionable plans to deliver impactful results while fostering a sense of togetherness and collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
IKEA
05.2022 - Current
- Leading the national expansion program for the greater Minnesota market.
- Led the entire project life cycle of 10 parallel projects over 2 years.
- Led the site discovery and assessment in the market, resulting in the opening of 3 new retail stores.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and implemented project plans and budgets to ensure successful execution.
- Facilitated workshops to collect project requirements and user feedback.
- Conducted post-project reviews, leveraging lessons learned to refine processes and methodologies for future initiatives.
E-Commerce Project Leader
IKEA
01.2019 - 05.2022
- Maintained good technical understanding of company products and solutions while managing e-commerce projects.
- Prepared scope and requirements and verified agreement by parties within each project.
- Conducted periodic performance reviews, training sessions, and development initiatives.
- Conducted change management for a team of 7 managers and over 40 employees, ensuring cohesive e-commerce and after sales operations and a high level of service delivery.
- Managed the e-commerce expansion and relocation project, ensuring seamless migration, efficient execution, and minimal operational disruptions
- Collaborated with cross-functional teams to navigate the complexities of relocation while expanding the e-commerce physical footprint.
- Increased the total sales share of e-commerce from 15% to 22% in 6 months.
- Initiated and led strategic meetings, bringing together key stakeholders to analyze, refine, and optimize e-commerce strategies
- Demonstrated understanding of web technologies, browsers, analytics, reporting and content management systems and processes.
Product Manager
Evotrux
09.2019 - 09.2021
- Led the development and launch of EVOTRUX 2.0, which increased active users by 100% in a year.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Worked in agile cycles with cross-functional teams, ensuring quick iterations, and timely feature releases.
- Managed feedback loops, refining the product based on real-world usage and feedback.
Senior Cabin Crew Member
Emirates Airlines
09.2014 - 09.2018
- Traveled to more than 40 countries across the globe.
- Ensured coordination between cross-functional teams, including cabin crew and ground staff, to maintain standards of service and safety during flights.
- Managed time-sensitive operations, adhering to strict schedules and adapting to unforeseen circumstances, ensuring minimal disruption to passengers and crew.
- Resolved complex issues in high-pressure environments, demonstrating strong problem-solving and decision-making skills.
- Communicated effectively with diverse groups of individuals, including passengers and colleagues, to provide clear guidance and support, enabling a positive and safe experience.
- Monitored and enforced compliance with safety regulations and standard operating procedures, maintaining a secure and controlled environment.
- Delivered training and mentorship to new team members, facilitating their onboarding process and ensuring adherence to organizational protocols.
Project Manager
TBD Airsoft
09.2013 - 09.2017
- Led the lease negotiations, construction and opening of the brand's first brick store.
- Led the design, development, and launch of two e-commerce platforms.
- Worked with a third party development team to optimize online advertisement and product development resulting in 30% increased visitation.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Coordinated with marketing professionals to promote new offers, driving online revenue.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
Projects and Events Manager
OK Furniture
06.2010 - 06.2013
- Led the brand expansion by opening new branches in to two new cities.
- Coordinated with all stakeholders to ensure project outcome meets brand's identity and standards.
- Secured sponsorship positions at three global exhibitions resulting in a 30% increase in total sales.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Monitored and controlled projects and events expenditures to meet budgets.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
IT Support Specialist
AUST University
09.2007 - 06.2012
- Used ticketing systems to manage and process support actions and requests, resulting in 50% improvement in resolution time.
- Installed and configured operating systems and applications on various operating systems across 100+ different devices.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with the university's IT department, ensuring consistent support and timely escalation of more complex issues.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor of Architecture - Architecture
AUST
Dubai, UAE05-2012
Skills
- Agile, waterfall and hybrid methodology
- Change Management methodologies
- Workforce training
- Feasibility analysis
- Project development
- Systems implementation
- Purchasing and procurement
- Digital project management tools
- Resource allocation
- Vendor management
Certification
- PMP - Project Management Professional
- Agile (Scrum) methodology training certification
- Lean Six Sigma training certification
Accomplishments
- Collaborated with a team of 200+ coworkers in the development of an E-commerce relocation and expansion project, resulting in a 7% increase in sales over 6 months.
- Applied market analysis and market data parameters, resulting in the opening of 3 new profitable stores in less than 2 years.
- Improved customer satisfaction ratings by 15% by leading a department remodel and conducting change management for all stakeholders.
- Pioneer and launched the Market Expansion Program, resulting in a 0.5% increase in market share for the company.
- Saved the company over $100K over two years by renegotiating vendor agreements and hiring new ones.
- Increased web visitation by 30% over 6-months by leading the e-commerce redesign project.
- Supervised teams as large as 7 managers and 40+ coworkers.
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Project Manager
IKEA
05.2022 - Current
Product Manager
Evotrux
09.2019 - 09.2021
E-Commerce Project Leader
IKEA
01.2019 - 05.2022
Senior Cabin Crew Member
Emirates Airlines
09.2014 - 09.2018
Project Manager
TBD Airsoft
09.2013 - 09.2017
Projects and Events Manager
OK Furniture
06.2010 - 06.2013
IT Support Specialist
AUST University
09.2007 - 06.2012
- PMP - Project Management Professional
- Agile (Scrum) methodology training certification
- Lean Six Sigma training certification
Bachelor of Architecture - Architecture
AUST
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