Dallas Paulson
Alexandria Bay
Summary
Accomplished Kitchen Supervisor with expertise in food safety and health code compliance. Proven ability to train staff and optimize workflows, enhancing operational efficiency. Strong communicator adept at translating customer requests and developing strategies to improve satisfaction. Committed to implementing sanitation practices that foster a safe and productive kitchen environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
McDonald's Restaurant
Alexandria
03.2017 - Current
- Supervised daily operations ensuring efficient workflow and service quality.
- Trained and mentored staff on customer service standards and procedures.
- Oversaw inventory management and procurement to ensure consistent supply availability.
- Established operational policies that improved employee engagement and performance.
- Ensured compliance with health and safety regulations during food preparation.
- Developed scheduling plans to optimize labor costs and coverage needs.
- Conducted regular team meetings to review goals and address concerns.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Created and executed strategies that enhanced customer satisfaction and loyalty.
- Implemented process improvements, resulting in an increase in operational efficiency.
CRC
U.S. Bank
Alexandria
07.2024 - 12.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered exceptional customer satisfaction by creating tailored solutions to address specific problems.
- Recognized by management for providing exceptional customer service.
- Assessed customer needs quickly to provide timely assistance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Achieved cost-savings by developing functional solutions to problems.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Applied Science - Machine Tool Technology
Alexandria Technical College
Alexandria, MN05.2008
High School Diploma -
Osakis Secondary
Osakis, MN06.1999
Skills
Inventory control and management
- Food preparation and safety
- ServSafe certification
- Personal protective equipment compliance
- Kitchen sanitation practices
- Proper food storage techniques
- Customer relationship management
- Team collaboration and leadership
- Proactive problem solving
- Follow-up and support skills
- Night and safe deposit procedures
- Teller support services
- Money auditing processes
- Relationship building strategies
- Balance transfer management
- New account setup processes
- Mobile banking assistance
- Product rotation strategies
- Project management skills
- Financial management expertise
- Talent acquisition and onboarding
- Collaborative teamwork initiatives
- Conflict resolution techniques
- Effective communication skills
Certification
- Mnls #
Timeline
CRC
U.S. Bank
07.2024 - 12.2025
Manager
McDonald's Restaurant
03.2017 - Current
Associate of Applied Science - Machine Tool Technology
Alexandria Technical College
High School Diploma -
Osakis Secondary