Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damon Patrick

Cambridge,MN

Summary

Dynamic leader with a proven track record at Minnco Credit Union, excelling in team leadership and relationship building. Spearheaded strategic initiatives that enhanced member satisfaction and reduced turnover. Expertise in loan origination and performance metrics analysis, fostering a culture of continuous improvement and staff development to drive organizational success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Vice President Minnco Center Branch

Minnco Credit Union
09.2022 - Current
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.

Branch Manager Minnco Cub

Minnco Credit Union
07.2018 - 05.2022
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved member satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Reduced employee turnover by fostering a positive work environment.

Member Service Representative/Loan Officer

Minnco Credit Union
10.2016 - 07.2018
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Educated and engaged members with new bank products and services.
  • Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.

Store Manager

PVH
08.2001 - 10.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.

Education

Bachelor of Arts - Management And Marketing

Bethel College
Arden Hills, MN
05-1991

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Member service
  • Staff development
  • Performance metrics analysis
  • Loan origination and underwriting
  • Scheduling

Certification

  • CCUFC (Certified Credit Union Financial Counselor)
  • Notary Minnesota Secretary of State
  • NMLS

Timeline

Vice President Minnco Center Branch

Minnco Credit Union
09.2022 - Current

Branch Manager Minnco Cub

Minnco Credit Union
07.2018 - 05.2022

Member Service Representative/Loan Officer

Minnco Credit Union
10.2016 - 07.2018

Store Manager

PVH
08.2001 - 10.2016

Bachelor of Arts - Management And Marketing

Bethel College

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Damon Patrick