Damon Spearmon
Columbia Heights
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dollar General Store
10.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Family Dollar
01.2020 - 06.2023
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Prepared staff work schedules and assigned specific duties.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Analyzed data from financial reports to identify areas of improvement in business operations.
Machine Operator
SPC
02.2019 - 01.2020
- Loaded and unloaded products on delivery trucks and secured packages to prevent damages.
- Trained new employees in the proper use and maintenance of machinery.
- Worked with coworkers to complete tasks.
- Replaced worn parts such as bearings, belts, gears, and other components as necessary.
- Carried out production procedures, maximizing efficiency and profits.
Education
GED -
Moraine Valley Community College
06.2005
Skills
- Customer service
- Staff Management
- Decision-making
- Orientation and training
- Inventory control
- Operations management
Timeline
Assistant Manager
Dollar General Store
10.2023 - 10.2024
Store Manager
Family Dollar
01.2020 - 06.2023
Machine Operator
SPC
02.2019 - 01.2020
GED -
Moraine Valley Community College
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