Dan Hickey
CHASKA
Summary
Telecommunications professional with a proven track record in the service provider space, excelling in project execution management and collaborative team development. Spearheaded innovative sales strategies, enhancing revenue and client relationships. Expert in driving significant improvements in process execution and team performance. Passionate about guiding professional development and achieving ambitious goals.
Overview
26
26
years of professional experience
Work History
Director, US Regional Sales
Microsoft
02.2023 - 01.2025
- Managed senior-level personnel including Regional Sales Managers, Expansion Sales Managers, and Renewals Specialists.
- Spearheaded innovative approaches to resource allocation and strategic planning as division priorities and staffing evolved.
- Leveraged professional networks and industry knowledge to strengthen client relationships and maximize revenue.
Director, Expansion Sales and Global Renewals
Metaswitch Networks / Microsoft
08.2013 - 02.2023
- Built/lead/grew the 1st Expansion Sales team. The team's focus was on hardware replacements, private cloud migrations, license audits, and product sales to existing customers.
- Lead the global Maintenance Renewals team (March 2021). Under my guidance the team evolved from a back-office role to owning the global renewals process from start to close. We created the first tools and processes to benchmark renewals and make adjustments as needed.
Regional Account Manager
Metaswitch Networks
05.2006 - 08.2013
- Consulted on and sold voice switching, unified communications, and other value-added products and services.
- Managed Midwest regional carriers accounts.
- Generated leads through networking, cold calls and industry connections.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Technical Account Manager
Pannaway Technologies
01.2005 - 05.2006
- Designed and sold ADSL/FTTH access networks to carriers in the Midwest, supporting IP voice/video/data services.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
Consulting Engineer
Pannaway Technologies
04.2004 - 01.2005
- Primary Technical resource for the Midwest Regional sales team; responsible for technical presentations, product design/implementation, and customer training.
- I closed the 1st three commercial accounts for Pannaway, while we were searching for and Account Manager for the territory.
Support Services Manager
Optical Solutions (acquired by Calix)
06.2001 - 04.2004
- Lead the Sales Engineering, Project Management, and Applications Engineering teams.
- Consulted with Engineering on all new product design and specifications.
- Reviewed and consulted on all technical documentation.
- Developed and delivered the 1st formal technical training.
- Developed the 1st cost modeling and business case tool.
Sales Engineer
Optical Solutions (acquired by Calix)
10.1999 - 06.2001
- Supported Fiber-To-The-Home product sales and technical support.
Field Service Technician
Optical Solutions (acquired by Calix)
06.1999 - 10.1999
- Installed Fiber-To-The-Home networks and provided post-sales technical support.
Education
Bachelor of Science - Telecommunications Systems
University of Wisconsin, Stout
Menomonie, WI06-1999
Skills
- Project execution management
- Development and execution of processes
- Territory management
- Sales strategy development
- Effective contract negotiation
- Collaborative team development
- Staff skill enhancement
- Guiding professional development
- Performance tracking and evaluation
Timeline
Director, US Regional Sales
Microsoft
02.2023 - 01.2025
Director, Expansion Sales and Global Renewals
Metaswitch Networks / Microsoft
08.2013 - 02.2023
Regional Account Manager
Metaswitch Networks
05.2006 - 08.2013
Technical Account Manager
Pannaway Technologies
01.2005 - 05.2006
Consulting Engineer
Pannaway Technologies
04.2004 - 01.2005
Support Services Manager
Optical Solutions (acquired by Calix)
06.2001 - 04.2004
Sales Engineer
Optical Solutions (acquired by Calix)
10.1999 - 06.2001
Field Service Technician
Optical Solutions (acquired by Calix)
06.1999 - 10.1999
Bachelor of Science - Telecommunications Systems
University of Wisconsin, Stout