Dana Kerkaert
Russell
Summary
Dedicated and hardworking professional with a proven track record of consistently meeting company goals through organized and efficient practices. Thrives in high-pressure environments, excels at adapting to new situations and challenges to enhance the organizational brand. Highly organized and dependable, successfully managing multiple priorities with a positive attitude. Demonstrates willingness to take on additional responsibilities for team success.
Overview
17
17
years of professional experience
Work History
Nutrition & Food Service Coordinator
Avera Regional Medical Center Marshall
11.2023 - Current
- Implemented inventory management best practices, reducing food waste and optimizing ingredient usage.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Service Representative
First Independent Bank
11.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
Dietary Assistant
Avera Marshall Regional Medical Center
09.2013 - 08.2022
- Kept facility compliant with health codes, sanitation requirements and competencies.
- Purchased food supplies for department according to budget limitations.
- Handled money, balanced till, processed credit card payment batches.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies.
- Handled all bills to be paid for Dietary Department.
- Purchased food supplies for other departments in the facility.
- Handled all prices for Cafeteria keeping it updated and charging the correct pricing for products.
- In charge of ordering supplies, food, chemicals, office supplies, bread order, Pepsi order, and miscellaneous items that would need to be ordered.
- Managed food supply ordering for 75 Nursing Home residents per day.
Cook
K Jo's Kafe
02.2008 - 04.2013
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Ordered and received products and supplies to stock kitchen areas.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Interacted with guests to obtain feedback on product quality and service levels
Education
High School Diploma -
RTR High School
Tyler, MN05.2009
Skills
- Personalized Patient Assistance
- Dependable and Cooperative
- Complex Problem-Solving
- Time Management
- Team Collaboration
- Scheduling and Planning
- Warm and Friendly
- Cash Register Operations
- Operational Efficiency
- Billing and Payment Processing
- Computer Skills
- Word Processing
- Ordering supplies
Timeline
Nutrition & Food Service Coordinator
Avera Regional Medical Center Marshall
11.2023 - Current
Customer Service Representative
First Independent Bank
11.2022 - 10.2023
Dietary Assistant
Avera Marshall Regional Medical Center
09.2013 - 08.2022
Cook
K Jo's Kafe
02.2008 - 04.2013
High School Diploma -
RTR High School
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