Summary
Overview
Work History
Education
Skills
Timeline
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Dana Storch

Minneapolis,MN

Summary

Dynamic and detail-oriented Sales Coordinator with a passion for delivering exceptional customer service and facilitating seamless order fulfillment processes. Seeking to leverage strong organizational skills, effective communication abilities, and industry knowledge to excel in the Sales Coordinator, contributing to the success of the company. Proficient in optimizing processes, driving productivity, and ensuring customer satisfaction through effective collaboration.

Overview

37
37
years of professional experience

Work History

Sales Coordinator; Project Designer

Winsted Corporation
02.2006 - 07.2023
  • Utilized company Customer Relationship Management System (CRM) to efficiently process average of 12 sales orders per day, ensuring timely order processing in accordance with Service Level Agreements (SLAs).
  • Documented orders accurately in CRM, attaching relevant files and tracking progress against estimated ETA’s, resulting in 20% reduction in customer inquiries regarding order status.
  • Conducted quality control reviews before submitting finalized orders to vendors, validating order details against vendor acknowledgments to ensure 99% order accuracy rate.
  • Managed accounts receivable and accounts payable for assigned accounts, reducing past due balances by 30% through proactive monitoring and follow-up.
  • Actively managed inbound project assignments and progress ERP and CRM systems.
  • Captured important design details/notes in CRM prior to transitioning project to Design Stage.
  • Participated in development, communication, and execution of project design strategies and objectives.

Workforce Analyst

United Health Group, Inc.
01.2005 - 09.2005
  • Supported data gathering, reporting, and analysis for scheduling and managing employee activities in Contact Center environment, resulting in 25% increase in scheduling efficiency.
  • Conducted real-time monitoring of Customer Service Representatives, ensuring adherence to work schedules and identifying potential changes, leading to a 15% reduction in absenteeism.
  • Developed comprehensive reports for management, providing insights on workforce trends and recommendations for improvement, resulting in a 10% increase in productivity.
  • Set and adjusted schedules to maintain optimal coverage and service levels, achieving 95% adherence to schedule rate.
  • Managed overtime, shift swaps, breaks, and PTO requests, reducing scheduling conflicts by 20% and ensuring seamless operation of the Contact Center.

Quality Control; Sales Representative

Winsted Corporation
07.1988 - 01.2005
  • Collaborated with production team to manufacture and assemble high-quality Winsted products, ensuring on-time delivery to customers.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Stayed up-to-date with efficient assembly methods and equipment maintenance procedures.
  • Maintained high level of professionalism and provide excellent customer service during on-site visits.
  • Tracked and coordinated receipt, movement, storage, and timely delivery of goods and materials. Checked orders, bills, items received, inventory, and deliveries for accuracy.
  • Optimized warehouse processes, procedures, and material flow.

Delivery Driver; Warehouse Technician

Davis & Shaw Furniture Company
02.1986 - 07.1988
  • Safely load, transport, and deliver furniture items to customer's residences or businesses in timely manner.
  • Provide courteous and professional customer service, including answering questions, addressing concerns, and ensuring customer satisfaction.
  • Prepared shipments accurately according to packing lists, minimizing returns due to incorrect items being sent out.
  • Maintain accurate delivery records, including customer signatures, delivery times, and any issues encountered during delivery.

Education

High School Diploma -

Rosemount High School
Rosemount, MN

Skills

  • Sales Coordinator
  • Project Management
  • CRM Systems Software
  • Strategy Development
  • Compliance Management
  • Customer Relations
  • Exceptional customer service skills
  • Effective communication abilities
  • Strong multitasking capabilities
  • Independent problem-solving skills

Timeline

Sales Coordinator; Project Designer

Winsted Corporation
02.2006 - 07.2023

Workforce Analyst

United Health Group, Inc.
01.2005 - 09.2005

Quality Control; Sales Representative

Winsted Corporation
07.1988 - 01.2005

Delivery Driver; Warehouse Technician

Davis & Shaw Furniture Company
02.1986 - 07.1988

High School Diploma -

Rosemount High School

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Dana Storch