Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

DANIEL Boos

Tonka Bay

Summary

Dynamic Field Service and Warranty Claims Manager with a proven track record at Danfoss Power Solutions. Expert in risk assessment and data analysis. Adept at customer communication and team leadership, driving quality assurance initiatives that enhance service delivery and customer satisfaction.

Overview

35
35
years of professional experience

Work History

Field Service / Warranty Claims Manager

Danfoss Power Solutions (DPS)
Eden Prairie
07.2023 - Current
  • Manage high-impact warranty claims, leading conversations between the customer and internal business units to ensure issues are handled properly.
  • Manage field campaigns and service work.
  • Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
  • Implemented risk mitigation measures such as quality assurance reviews of high-risk cases.
  • Analyzed data from previous claims to identify trends and areas for improvement.
  • Conducted meetings to discuss issues and find pertinent solutions to problems.

Field Service Manager

Danfoss Power Solutions (DPS)
Eden Prairie
07.2017 - Current
  • Create and send quotes for service work.
  • Troubleshoot and repair DPS components and systems.
  • Travel globally to assist in troubleshooting and repair of DPS components and systems.
  • Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
  • Investigated customer complaints related to quality control issues in the field.
  • Trained new employees on company policies and procedures related to field service operations.
  • Organized, directed, supervised and evaluated the work of assigned personnel.
  • Provided ongoing support to customers during installation process ensuring proper use of equipment being serviced.
  • Ensured compliance with safety regulations while performing duties in the field.
  • Resolved customer complaints regarding field service operations.
  • Maintained records of completed repairs, including parts used, labor costs, time required and other information as needed.
  • Utilized problem solving techniques to identify root causes of technical issues encountered in the field.
  • Increased productivity of field technicians by accurately delegating tasks to many employees.

Engineering Test Lab Supervisor

Danfoss Power Solutions (DPS)
Eden Prairie
02.2001 - 06.2017
  • Work closely with product engineering to develop new products, and enhance current designs.
  • Led a global team on-site in China of technicians and engineers to troubleshoot and implement a new production test stand.
  • As a member of a cross-functional team, I reduced the past due of the Mexico plant by 70% over a 2-month period using set-up reduction and product improvement.
  • Designed and built a force stroke test fixture that decreased set-up time by 70%, increasing capability and test accuracy.
  • Developed a fatigue and endurance test circuit to control the hydraulic pressure rise rate to eliminate overshoot, and reduced setup time by 80%.
  • Work with sales and customers to simulate field failures and find solutions.
  • Set up, calibrate, and use data acquisition on test stands and test vehicles.
  • Conducted training sessions for new lab technicians in proper use of equipment, safety protocols.
  • Performed routine maintenance on laboratory equipment as needed.
  • Performed advanced analyses such as sample preparation and instrument calibration.
  • Maintained accurate records of data collected during experiments.
  • Prepared detailed reports summarizing experimental results for review by senior management.
  • Developed strategies for improving efficiency within the lab environment through process optimization initiatives.
  • Assisted in the development and implementation of laboratory safety policies and procedures.
  • Supervised daily operations of laboratory personnel, ensuring that all activities were completed according to established protocols.

Production and Repair/Warranty Specialist

Danfoss Power Solutions (DPS)
Reynosa
01.1999 - 01.2001
  • Training of new employees and engineers for the cartridge valve product line, test procedures, failure modes, and analysis.
  • Developed a flow meter test circuit for testing leakage on production valves, capable of measuring as low as 1 drop of oil per minute.
  • Assisted in the training of 30 manufacturing test technicians.
  • Worked on transition team to successfully transfer production from USA to Mexico.

Hydraulic Test Lab Technician

Case Corporation
Burr Ridge
01.1996 - 01.1999
  • Developing and completing performance tests to analyze electrohydraulic auxiliary valves for MX and STX tractors, as well as components for the Advanced Farming System on planting and seeding implements.
  • Obtained a patent for a continuous downforce system on tillage equipment.
  • Traveled to Brazil to troubleshoot and repair a system issue with the prototype planter.

Hydraulic Warranty Technician

Vickers Hydraulics
Carol Stream
01.1994 - 01.1996
  • Traveled to customer sites for extended periods of time to troubleshoot production issues.
  • Investigated customer complaints regarding product performance or quality issues.
  • Inspected returned products and determined the causes of failure or damage.
  • Followed up with customers after repairs were made to ensure their satisfaction.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Production Test Supervisor

Vickers Hydraulics
Carol Stream
06.1993 - 02.1994
  • Schedule work and resources for 10 test stands and technicians.
  • Troubleshoot and repair equipment or products as needed.

Production Test Technician

Vickers Hydraulics
Carol Stream
12.1992 - 06.1993
  • Production test of valves and integrated manifolds.

Endurance Test Lab Technician

Case Corporation
Burr Ridge
05.1990 - 02.1992
  • Set up and monitoring of all endurance tests, including engines, transmissions, valves, tractors, combines, and implements.

Education

Computer programming classes - Basic Programming, Visual Basic and Java

Hennepin County Technical College
Eden Prairie, MN
01.2010

BMM - Quality Management

University of Minnesota
Crookston, MN

AAS - Fluid Power Technology

Chippewa Valley Technical College
Eau Claire, WI

Skills

  • Risk assessment
  • Data analysis
  • Quality assurance
  • Customer communication
  • Technical troubleshooting
  • Team leadership
  • Customer service
  • Issue resolution
  • Field service coordination

Timeline

Field Service / Warranty Claims Manager

Danfoss Power Solutions (DPS)
07.2023 - Current

Field Service Manager

Danfoss Power Solutions (DPS)
07.2017 - Current

Engineering Test Lab Supervisor

Danfoss Power Solutions (DPS)
02.2001 - 06.2017

Production and Repair/Warranty Specialist

Danfoss Power Solutions (DPS)
01.1999 - 01.2001

Hydraulic Test Lab Technician

Case Corporation
01.1996 - 01.1999

Hydraulic Warranty Technician

Vickers Hydraulics
01.1994 - 01.1996

Production Test Supervisor

Vickers Hydraulics
06.1993 - 02.1994

Production Test Technician

Vickers Hydraulics
12.1992 - 06.1993

Endurance Test Lab Technician

Case Corporation
05.1990 - 02.1992

Computer programming classes - Basic Programming, Visual Basic and Java

Hennepin County Technical College

BMM - Quality Management

University of Minnesota

AAS - Fluid Power Technology

Chippewa Valley Technical College

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DANIEL Boos