Daniel Clemens
Wahkon,MN
Summary
Technical service professional with proven track record in troubleshooting and resolving complex technical issues. Known for strong customer service skills, effective communication, and ability to adapt to changing requirements. Expertise in diagnosing problems, providing effective solutions, and ensuring client satisfaction. Reliable team player focused on collaboration and achieving measurable results.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Lead TSR - Level 3
Marmon LInk
03.2022 - Current
- Led troubleshooting efforts for complex technical issues, enhancing resolution times and improving service quality.
- Coordinated training sessions for junior technicians, fostering skill development and promoting team collaboration.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Provided top tier phone support for refrigeration equipment
- Create work processes to improve troubleshooting efficiency
- Handle escalations and work with the Engineering team to find resolutions
Service Technician
Southeast Mechanical
12.2004 - 03.2022
- Leadership
- Serve as senior technician leading installation and maintenance of air conditioning, heating, ventilation, refrigeration and commercial kitchen equipment in residential and commercial facilities.
- Provide guidance and direction to junior technicians
- Customer Service
- Assess customer service needs; repair and install appropriate components. Travel extensively throughout assigned region to provide prompt service to new and existing customers.
- Prioritize and attend service calls based on urgency, coordinating with other technicians and office staff to ensure all customers receive the service they need.
- Documentation and Communication
- Manage equipment records and maintain careful documentation of all test and repair actions
- Maintain related records concerning time, labor and materials; maintain log of tasks performed and write reports as required.
- Continuous Learning and Work Ethic
- Participate in numerous professional development activities to update knowledge and increase service/repair capabilities.
- Demonstrate exceptional time management skills; organize and prioritize high volume of work orders to ensure maximum quality and service to customers.
- Routinely work overtime, weekends, and holidays to ensure complete customer satisfaction.
- Working Skills
- Perform skilled mechanical maintenance duties in the inspection, repair, installation and alteration of residential and commercial heating, ventilation, air conditioning, refrigeration and commercial kitchen equipment systems and related equipment and facilities; perform preventative maintenance and routine servicing of equipment.
- Perform preventive maintenance and routine servicing of equipment.
- Ability to read diagrams, specifications, drawings, blueprints, and schematics.
- Promptly diagnose, repair and install HVAC/R and commercial kitchen equipment and units in residential, commercial and industrial buildings.
- Installs, operates and maintains heating, air conditioning/refrigeration systems and energy systems; conducts regular preventive maintenance inspections of refrigeration units, heating and ventilating units, including boilers, gas and electrically operated air conditioning equipment and makes necessary adjustments or repairs.
- Receives work orders, prepares cost estimates for projects and orders materials in accordance with established procedures; provides direction to assigned personnel and participates in assigning work; inspects the work of outside contractors.
- Test and examine boiler operations, observing meter and pressure gauges; conduct boiler water quality test and treatment; adjust boiler burner combustion.
Owner/Service Technician
Magnum Sports Inc
02.1992 - 03.2004
- Represented the company professionally through effective communication, cooperation and building of relationships with employees and customers
- Resolved customer and employee issues quickly and in a professional manner
- Delivered customer satisfaction through delivery of sporting good products and service of equipment
Furniture Finisher
Tuohy Furniture
03.1999 - 01.2004
- Customized colors and finishes on specialty projects
- Prepped and stained wooden office furniture
- Worked with a variety of stains, touch-up and repair products
Education
General Studies -
Rochester Community College
Rochester, MNHigh School Diploma - undefined
Chatfield High School
Skills
- Equipment Troubleshooting, Analyzing & Diagnostics
- Ability to Read Electrical Schematics
- Create Processes and Contribute to Work Instructions
- Collaborate with Internal and Cross Functional Teams to Solve Problems, Troubleshoot and Resolve High level Issues
- Train and Coach within my Team to Increase their Knowledge and Skills
- Answer Calls and Provide Best in Class Customer Support
- Handle Escalated Customer Issues and Provide Timely Results
- Attend and Contribute to Meetings for New Product Development, S&OP List, Weekly Team Meetings
Certification
- Refrigeration Troubleshooting
- Universal 608 EPA Certified
- HVAC Controls
- Troubleshooting Electrical Control Circuits
- Boiler Operation, Maintenance & Safety
- Hvac system operation
- Strong Mechanical Trouble Shooting Skills
Timeline
Lead TSR - Level 3
Marmon LInk
03.2022 - Current
Service Technician
Southeast Mechanical
12.2004 - 03.2022
Furniture Finisher
Tuohy Furniture
03.1999 - 01.2004
Owner/Service Technician
Magnum Sports Inc
02.1992 - 03.2004
High School Diploma - undefined
Chatfield High School
General Studies -
Rochester Community College