Job Search Status
Open to workDesired start date: Immediately
Open To Work
Daniel Myrum
Plymouth,MN
Work Preference
Summary
Experienced Operations Manager. Skills include effective planning, scheduling, analysis and development cost effective quality-controlled work processes with a strong focus in operations. Strengths include: strong people skills, with focus on Operations Operational Optimization coordination of multiple sites/organizations/companies rapid problem solving computer/software applications short/long term project management Budgeting and Projections production analysis process analysis task force management
Knowledgeable Operation/Production Manager with strong background in overseeing complex operations and driving process improvements. Demonstrated success in enhancing operational efficiency and leading high-impact projects. Proven ability to implement strategic initiatives and streamline workflows.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Director of Operations, Quality & Compliance
Pitney Bowes
12.2018 - 12.2024
- Response to monitor and impact overall compliance with all Client requirements as well as USPS rules and regulations governing mail preparation and presentment.
- Responsible for the financial success of the operating centers across the U.S. This position will serve to coordinate and communicate data trends which if not corrected would lead to substantial monetary fines leveled all Operating Centers. This position is responsible to validate the accuracy of the data against Operational data and determine if assessments levied can be appealed and reversed. Failure to do so could result in multi-million dollar losses in USPS assessments and/or postage overpayments.
- Responsible to own the quality management and compliance functions for all of Presort and will be accountable to insure compliance across the entire network. The position will be responsible and accountable for insuring consistency across the network and establishing audit functions.
- This position has the responsibility to understand and resolve complicated USPS issues using a combination of data, operational experience, and USPS rules and regulations. Responsible for strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with strong attention to detail and accuracy This position must analyze the Scorecard for data quality issues and submit incident reports/tickets to USPS personnel for review and possible use in the appeal of fines levied. This position is responsible for analyzing changes to USPS thresholds to determine potential financial impact to the company.
- Responsibility for accountability to initiate and develop communications and/or training to help ensure compliance with published standards. This position will serve as a resource to Client Services and National Account teams to assist them in communications and education of our Clients of issues that may impact them financially or from a compliance perspective. This position requires a high level of knowledge of the presort industry, USPS regulations, proprietary software applications, operational strategies and pricing strategie
- Acted as the primary contact with USPS Business Mailer Support (BMS) and will track and present issues effecting Operations. This position must be highly knowledge of USPS preparation rules for First and Standard Class Letter, Flats and Parcels and will work with local operations staff to coordinate changes in mailing agreements and Operating Center profiles to support new products or services offered by Presort. This position supports the onsite reviews and audits by USPS BMS staff and will work to resolve local USPS related issues with USPS BMS and local management.
- Responsible to stay current on USPS prepration changes or rules for all products previously listed. To support this activity this position will participate in USPS workgroups through MTAC and Industry Organizations and to identify and communicate potential changes that may impact Presort Services. This position recommends and works with operational staff to modify or initiate new procedures based upon current or future USPS rules or process changes.
- This position serves as the primary contact to investagate and assist company legal to resolve any USPS or Operational issues. This includes internal and external data breaches. Additional this position will serve as a subject matter experts for PBPS, Clients and other PB divisions. Responsible to lead EVS (parcel) initiative fro compliance standpoint. Provide monthly accruals to the financial departments. This includes any assessments, appeals and refunds.
Director of Data Research
Pitney Bowes, Corporate
04.2014 - 12.2018
- Responsible for understanding and resolve complicated USPS issues using a combination of data, operational experience, and USPS rules and regulations.
- Work with Operations and Compliance staff to initiate and develop communications and/or training to help ensure compliance with published standards.
- Work with other PB departments to streamline our initiatives within the USPS. This includes several core regular meetings on pricing strategies and prioritization.
- Act as the primary contact for compliance related questions internally and externally. This includes face-to-face meetings with clients, presenting them at industry events and working with internal departments.
- Responsible for staying current on USPS preparation changes or rules for all products previously listed. To support this activity this position will participate in industry workgroups through various Industry Organizations and to identify and communicate potential changes that may impact Presort Services.
- Responsible for recommending and works with operational staff to modify or initiate new procedures based upon current or future USPS rules or process changes. Additionally, these same work groups are used to influence rules on initiatives that will benefit PBPS and give us a competitive advantage.
- This position must have strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with strong attention to detail and accuracy.
- Responsible for supporting the onsite reviews and audits by USPS BMS staff and will work to resolve local USPS related issues with USPS BMS and local management.
- Responsible to write and maintain all USPS appeals. This includes regular assessments and any other local or customer appeals.
- Serve as a resource to Client Services and National Account teams to assist them in communications and education of our clients of issues that may impact them financially or from a compliance perspective.
Operations Manager
PITNEY BOWES, OMAHA/LINCOLN, NE
06.2009 - 04.2014
- In conjunction with General Manager, organizes and schedules production operations by assessing type of mail, volumes and staffing levels needed to process subscribed volumes.
- Accountable for quality function throughout the operating center. Assures quality of all mail received from receipt of the mail, through processing and final presentation of the mail to the USPS.
- Assures completion and correctness of required USPS and internal reports, job costing reports and application of all USPS postal regulations.
- Insures maximization of productivity through timely and efficient workflow of the mail and development and implementation of effective sort schemes.
- Insures coordination of the various departments such as quality control, metering, hand sort, automation and transportation.
- Accompany VP/General Manager on sales
- Assists General Manager with the budgeting process and analyses
- Increased Revenue by 174% and EBIT by 617% between 2009-2012
- Increased quality which decreased USPS assessments
Assistant Regional Operations Manager
Pitney Bowes Presort Services, Corporate
12.2002 - 06.2009
- Responsible for six sites from Colorado to California with an average of 150 employees per site. Managed all departments including Monitoring work flow trends, special projects, budget forecasting, logistics, writing sort schemes, and all other operational responsibilities
- Responsible for the overseeing of operating centers staff in all areas, specializing in operations.
- Led development of tracking system designed for tracking of products including several data bases to automate systems
- Led two external MPTQM (Mail Preparation Total Quality Management Audits) (USPS), both receiving a score of 100%
- Work directly with VP/GM’s and Director Of Operations to maximize production in all areas
- Reduced overtime in region by 40%
- Reduced transportation cost by 14% by implementing new logistics’ strategy.
- Worked closely with all size of customers. Client base size varies from small business to multiple Fortune 500 companies.
Shift Supervisor
PSI INC, AZ
03.1998 - 11.2001
- Supervised 25 employees.
- Responsible for all aspects of service in shipping, internal record retention programs and postal regulations
- Instrumental in the preparation of documentation and quality of product
- Managed numerous short and long term projects in variety of areas.
- These included evaluating/introducing new technology, security enhancements, cost effective facilities utilization, etc.
- Developed and implemented training programs for end users of processes and/or systems
- Responsible for understanding cost effective practices and subsequently implemented processes associated with the metering, shipping and transportation of United States Postal mail
Education
High School -
Wayzata High School
Wayzata, MinnesotaBusiness Information Systems
University Of Minnesota, University Of Colorado, Devry University
Skills
- Operational excellence
- Logistics management
- Workforce planning
- Cross-functional coordination
- Operational efficiency
- Strategic planning and execution
- Operations oversight
- Process improvements
- Problem-solving abilities
- Team leadership
Affiliations
Phoenix Postal Customer Council Advisory Board (2000 – 2004)
Certification
- Mail Preparation Total Quality Management (Issued by United States Postal Service)
- Mailpiece Quality Control Specialist (Issued by United States Postal Service) 2008
- Management Excellence 2008
SPECIAL RECOGNITION AWARDS
“Triple Crown Management Award” 2007-2008, “Seeking Eagle Awards” 2003-2006
ADDITIONAL WORK HISTORY
- 1995-1997 (While In High School) Wayzata MN Market Barbeque Night Manager
- 1997-1998 Minneapolis MN Stucco Inc. Lead Plasterer
Languages
English
Full Professional
Timeline
Senior Director of Operations, Quality & Compliance
Pitney Bowes
12.2018 - 12.2024
Director of Data Research
Pitney Bowes, Corporate
04.2014 - 12.2018
Operations Manager
PITNEY BOWES, OMAHA/LINCOLN, NE
06.2009 - 04.2014
Assistant Regional Operations Manager
Pitney Bowes Presort Services, Corporate
12.2002 - 06.2009
Shift Supervisor
PSI INC, AZ
03.1998 - 11.2001
Business Information Systems
University Of Minnesota, University Of Colorado, Devry University
High School -
Wayzata High School