DANIEL SAWYER
Minneapolis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SOC Physical Analyst
Xcel Energy
06.2021 - Current
- Provided active monitoring for security events
- Provided customer service to internal and external employees.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Monitored security events which could impact company/employees.
- Generated reports for events
- Monitored wildfires that could affect company assets as well as employee/public safety.
- Helped train in new analysts as well as help them learn job duties/processes after initial training has ended.
- Enhanced training packet and create training videos for new analysts.
- Access provisioning.
Security Officer Flex
Securitas
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
Central Security Operator
G4S Secure Solutions Inc
09.2011 - 06.2021
- Provided security services located at Xcel Energy account in Minneapolis, MN. Generated reported for security events.
- Provided customer service for internal and external customers. Managed over 50 customer calls per day.
- Notified proper personnel for all events.
- Handled alarms for service centers/plants/substations.
Front Desk Security Officer
Hannon Security Services
08.2008 - 09.2011
- Worked security for Carlson Companies Headquarters.
- Monitored customer's assets which includes hotels and restaurants world wide.
- Wrote asset monitoring reports involving events of terrorism and natural disasters.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Conducted security tours checking for any unusual activity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Stocker/Cashier Assistant
Cub Foods
11.2005 - 08.2009
- Helped customers complete purchases, locate items and join reward programs.
- Performed inventory control, such as counting and stocking merchandise.
- Maintained inventory and ordered new supplies to meet expected needs.
Education
Bachelor of Arts - Criminal Justice
University of Phoenix
Phoenix06.2011
Associate of Science - Accounting
Minneapolis Business College
Roseville, MN10.2006
Skills
- Customer Service and Assistance
- Effective customer call handling
- Office supply management
- Inquiry Requests
- Client Inquiries
- Proficient in Microsoft Office
- Supportive team member
- Report writing
- Analytical problem-solving
- Surveillance system monitoring
- Effective multitasking
- Calm under pressure
Certification
Udemy Certificate Cyber Security: From Beginner to Expert
Timeline
Security Officer Flex
Securitas
02.2023 - Current
SOC Physical Analyst
Xcel Energy
06.2021 - Current
Central Security Operator
G4S Secure Solutions Inc
09.2011 - 06.2021
Front Desk Security Officer
Hannon Security Services
08.2008 - 09.2011
Stocker/Cashier Assistant
Cub Foods
11.2005 - 08.2009
Associate of Science - Accounting
Minneapolis Business College
Bachelor of Arts - Criminal Justice
University of Phoenix
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