Daniel Thibodeau
Hugo,MN
Overview
12
12
years of professional experience
Work History
Help Desk Technician
Stinson LLP
04.2019 - Current
- Provide technical support for hardware and software issues, ensuring timely resolution for end-users.
- Manage ticketing system to track and prioritize user requests, enhancing response efficiency.
- Collaborate with IT team to implement system upgrades, improving overall network performance.
- Analyze recurring technical issues to identify trends and propose preventive measures, reducing downtime.
- Provide remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Configure hardware, devices, and software to set up work stations for employees.
- Install, modified, and repaired software and hardware to resolve technical issues.
- Provide Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborate with cross-functional teams for seamless integration of IT services throughout the company.
Help Desk Analyst
Insight Global - Assurant
11.2016 - 04.2019
- Aided in diagnostics of software and hardware
- Assisted with password resets
- Effectively communicated with clients on software utilization
- Remote into client computers to assist and efficiently resolve issues
- Able to diagnose and troubleshoot Microsoft Office
- Work on projects to better the team performance
- Utilized Chat Support
- Experience with ServiceNow
IT Help Desk Agent
TEKsystems – 3M
01.2016 - 11.2016
- Aided in diagnostics of software and hardware
- Assisted with password resets
- Effectively communicated with clients about the process of the software
- Remote into client computers to assist client
- Able to find solution to client issue efficiently
- Lotus Notes troubleshooting knowledge
- Diagnose and troubleshoot Microsoft Office
Customer Service/Consolation Agent
Best Buy/Geek Squad
10.2013 - 12.2015
- Aided in diagnostics of software and hardware
- Able to disassemble and rebuild computers (laptop and desktop)
- Setup electronic devices to clients specifications
- Verified electronic devices running properly
- Assisted sales Floor
- Knowledgeable about software protection products
- Effectively communicated with clients to identify product needs
- Returned customer products.
- Verified electronic devices work upon return
- Assisted customers with latest product purchase
Education
Century College
White Bear Lake, MN02.2016
Skills
- Hardware repair
- Security protocols
- Problem simulation
- Mac systems
- Customer service
- Windows 11
- Staff education and training
- Microsoft outlook
Timeline
Help Desk Technician
Stinson LLP
04.2019 - Current
Help Desk Analyst
Insight Global - Assurant
11.2016 - 04.2019
IT Help Desk Agent
TEKsystems – 3M
01.2016 - 11.2016
Customer Service/Consolation Agent
Best Buy/Geek Squad
10.2013 - 12.2015
Century College
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