Overview
Work History
Education
Skills
Timeline
Generic

Daniel Thibodeau

Hugo,MN

Overview

12
12
years of professional experience

Work History

Help Desk Technician

Stinson LLP
04.2019 - Current
  • Provide technical support for hardware and software issues, ensuring timely resolution for end-users.
  • Manage ticketing system to track and prioritize user requests, enhancing response efficiency.
  • Collaborate with IT team to implement system upgrades, improving overall network performance.
  • Analyze recurring technical issues to identify trends and propose preventive measures, reducing downtime.
  • Provide remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
  • Configure hardware, devices, and software to set up work stations for employees.
  • Install, modified, and repaired software and hardware to resolve technical issues.
  • Provide Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborate with cross-functional teams for seamless integration of IT services throughout the company.

Help Desk Analyst

Insight Global - Assurant
11.2016 - 04.2019
  • Aided in diagnostics of software and hardware
  • Assisted with password resets
  • Effectively communicated with clients on software utilization
  • Remote into client computers to assist and efficiently resolve issues
  • Able to diagnose and troubleshoot Microsoft Office
  • Work on projects to better the team performance
  • Utilized Chat Support
  • Experience with ServiceNow

IT Help Desk Agent

TEKsystems – 3M
01.2016 - 11.2016
  • Aided in diagnostics of software and hardware
  • Assisted with password resets
  • Effectively communicated with clients about the process of the software
  • Remote into client computers to assist client
  • Able to find solution to client issue efficiently
  • Lotus Notes troubleshooting knowledge
  • Diagnose and troubleshoot Microsoft Office

Customer Service/Consolation Agent

Best Buy/Geek Squad
10.2013 - 12.2015
  • Aided in diagnostics of software and hardware
  • Able to disassemble and rebuild computers (laptop and desktop)
  • Setup electronic devices to clients specifications
  • Verified electronic devices running properly
  • Assisted sales Floor
  • Knowledgeable about software protection products
  • Effectively communicated with clients to identify product needs
  • Returned customer products.
  • Verified electronic devices work upon return
  • Assisted customers with latest product purchase

Education

Century College
White Bear Lake, MN
02.2016

Skills

  • Hardware repair
  • Security protocols
  • Problem simulation
  • Mac systems
  • Customer service
  • Windows 11
  • Staff education and training
  • Microsoft outlook

Timeline

Help Desk Technician

Stinson LLP
04.2019 - Current

Help Desk Analyst

Insight Global - Assurant
11.2016 - 04.2019

IT Help Desk Agent

TEKsystems – 3M
01.2016 - 11.2016

Customer Service/Consolation Agent

Best Buy/Geek Squad
10.2013 - 12.2015

Century College

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Daniel Thibodeau