Daniel Trewartha Weiner
Duluth
Summary
Detail-oriented professional with over 10 years of experience in customer service. Strong background in customer relations and de-escalation tactics, adept at effectively managing challenging situations and ensuring customer satisfaction. Consistently delivers exceptional service with a calm and composed demeanor. Proven track record of efficiently resolving issues and building positive client relationships through top-notch customer support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cocktail Room Bartender/Packaging/Production Assistant
VIKRE DISTILLERY
06.2021 - 12.2024
- Customer service
- In depth knowledge of product, recipes, and history of the distillery
- Memorizing drink recipes
- Proficiency in bartending skills and techniques
- Testing and ensuring safety and consistency of product before packaging
- Receiving large scale orders and ensuring they are ready to go within a timeframe
Guest Advisor Leader on Duty/Merchandising Manager
PETCO
05.2019 - 06.2021
- Guest relations
- Employee delegation
- Inventory management and merchandising
- Receiving and stocking freight and shipments
- POS and back office, such as receiving PO's, adjusting inventory and analyzing financial reports
- Product knowledge and the ability to educate guests, as well as my employees, about the products
- Preforming minor maintenance and testing on climate control, filtration systems and water quality for animal enclosures
Ski Technician
MOUNT KATO SKI AREA
10.2017 - 04.2019
- Repairing and tuning skis
- Sales of ski and snowboard accessories such as goggles, helmets and poles
- Working with guests to ensure safe gear that is adjusted to their preferred specifications
- Mounting, adjusting and function testing bindings to manufacturer specifications
- Working with hand tools and large machinery such as belt and stone grinders
Activities attendant/Store Assistant Manager
FAIRHOLME STORE ON LAKE CRESCENT
05.2018 - 08.2018
- Renting out canoes, kayaks and SUPs to tourists
- Informing guests about proper technique and usage of our equipment as well as NPS watercraft rules on the lake
- Assisting guests with finding unique experiences both on the lake and around the park as a whole
- Sales of camping gear, souvenirs, food and drink to campers and tourists
- Transportation of cash register money and POS data to and from the main lodge on a daily basis
- Preforming standard maintenance on building to ensure it was up to NPS inspection codes
Salesperson
RED WING SHOE STORE
10.2014 - 08.2017
- Sales of work boots, hiking boots, casual shoes and accessories
- Receiving and stocking inventory twice a week
- Working with local and large scale businesses to set up and pay off corporate accounts
- Small scale boot and shoe repair and maintenance
- Merchandising boots and setting up displays
- Opening and closing the store as well as cash registers
Education
Completing Coursework - Nursing
Lake Superior College
Duluth, MN05-2027
No Degree - Parks, Recreation and Leisure Studies, Natural Resource Management
MINNESOTA STATE UNIVERSITY-MANKATO
Mankato, MN05.2019
Skills
- Safe service compliance
- Mixology
- Outstanding customer service
- Problem-solving
- Complaint handling
- Incident management
Certification
- Completed a CNA course in December with plans to test for certification in February.
- Basic Life Support (BLS) Certification - American Red Cross
Timeline
Cocktail Room Bartender/Packaging/Production Assistant
VIKRE DISTILLERY
06.2021 - 12.2024
Guest Advisor Leader on Duty/Merchandising Manager
PETCO
05.2019 - 06.2021
Activities attendant/Store Assistant Manager
FAIRHOLME STORE ON LAKE CRESCENT
05.2018 - 08.2018
Ski Technician
MOUNT KATO SKI AREA
10.2017 - 04.2019
Salesperson
RED WING SHOE STORE
10.2014 - 08.2017
Completing Coursework - Nursing
Lake Superior College
No Degree - Parks, Recreation and Leisure Studies, Natural Resource Management
MINNESOTA STATE UNIVERSITY-MANKATO
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