Danielle Backstrom
Minneapolis
Summary
Results-driven General Manager with expertise in team building, budget management, and customer relationship management. Committed to enhancing client experiences and driving operational efficiency.
Overview
13
13
years of professional experience
Work History
General Manager
Visionworks Doctors of Optometry
Minnetonka
10.2019 - Current
- Oversaw daily operations, ensuring adherence to company policies and fostering a compliant work environment.
- Led recruitment efforts to establish a skilled, customer-focused team.
- Guided management and supervisory staff to promote smooth operations.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified improvement areas in business practices, collaborating with departments to develop and implement actionable plans.
- Created schedules and monitored payroll, aligning staffing with budgetary constraints to optimize resource allocation.
- Tracked monthly sales to generate reports for business development planning.
- Collaborated with optometrists to enhance patient care and service delivery.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Store Manager
CVS Health
Minneapolis
06.2013 - 10.2019
- Managed daily store operations and maintained inventory levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and supervised team members on customer service standards.
- Established customer service standards and monitored staff compliance.
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
- Recruited, trained and supervised new employees.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared monthly reports on sales figures, expenses, profits.
Education
Certificate of Technical Studies - Cosmotolegy
Regency Beauty Institute
Blaine09-2010
High School Diploma -
Maranatha Christian Academy
Brooklyn Park, MN06-2009
Skills
- Customer relationship management
- Sales tracking
- Sales
- Performance evaluation
- Budget management
- Operational efficiency
- Inventory control
- Team building
- Employee training
- Staff recruitment
- Client engagement
- Business performance
- Problem solving
- Effective communication
- Networking
- Goal-oriented approach
Timeline
General Manager
Visionworks Doctors of Optometry
10.2019 - Current
Store Manager
CVS Health
06.2013 - 10.2019
Certificate of Technical Studies - Cosmotolegy
Regency Beauty Institute
High School Diploma -
Maranatha Christian Academy