DANIELLE BLEYMEYER
Chisago City
Summary
Knowledgeable Service Professional with solid foundation in service leadership, prepared to drive organizational success. Demonstrates strong focus on team collaboration, strategic planning, and achieving measurable results. Brings expertise in customer service management, process improvement, and cross-functional team coordination. Known for reliability, adaptability, and fostering results-driven environment.
Overview
22
22
years of professional experience
Work History
Vice President of Service
BAN-KOE COMPANIES
07.2019 - Current
- Responsible for providing leadership, guidance and direction for the Service Organization, including Software Implementations, Project Management, Global Support Center, and the Field Service Technician Team
- Identified, scripted and implemented process improvements, allowing for increased employee productivity to meet the demands of company growth, as well as focusing on elevating the customer experience.
- Developed comprehensive performance metrics to track progress towards organizational goals, making data-driven decisions for improvements.
- Hands-on involvement in recruitment and hiring of all potential new team members.
- Cultivated and strengthened strong relationships with key customers and Partners, leading to long-term partnerships and revenue growth.
- Collaborated with sales and marketing departments to align service strategies with business objectives, driving seamless integration across functions.
- Implemented innovative training programs for improved employee performance and increased productivity.
- Fostered a positive work environment that encouraged open communication, collaboration, and employee engagement in achieving shared goals.
- Hybrid Role - Working in both an office and remote setting
Sr. Customer Success Manager
INFOR, INC. (Lawson Software)
09.2008 - 07.2019
- Responsible for supporting up to 15 strategic accounts and protecting their maintenance revenue of $8+M, while maintaining 100% account retention
- Served as the primary point-of-contact and trusted advocate for customers by effectively communicating personalized success strategies, timely issue resolution and fostering lasting long-term relationships.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Planned, executed and managed activities and events for Infor’s Major Accounts at annual conference.
- Established comprehensive onboarding and training program for new team members coming into the Customer Success Manager role, ensuring the team is set up for success and ready to deliver an exceptional customer experience.
- In Office & Remote Role - 5 years Working in an Office Setting / 5 Years Working in Remote Setting
Supervisor - Corporate Escalations/Quality Assurance
INTEGRA TELECOM, INC. (Eschelon Telecom, Inc.)
01.2003 - 01.2008
- Oversaw daily operations of the team; providing positive and constructive support to team members regarding customer interaction and productivity.
- Trusted by Company Executives and Board of Directors to handle all complaints received, ensuring timely and satisfactory issue resolution for all parties.
- Regularly evaluated current policies and procedures for potential improvements, focusing on those with the most impact to customer experience, retention and loyalty.
- Mentored junior staff members in their career development, identifying success and areas of opportunity for both personal and professional growth.
- In Office Role
Education
Bachelor of Science - Kinesiology, Sports Management
University of Minnesota
Minneapolis, MNMini Master - Project Management
University of St. Thomas, College of Business Excellence
Saint Paul, MNSkills
- Verbal and written communication
- Staff recruitment/hiring/training/development
- Teamwork and collaboration
- Team Leadership
- Organizational skills
- Customer Relationship Management
- Customer Experience Focused
- Customer Retention and Loyalty
- Process Improvement
- Managing and Working with Team Members through Remote Support Tools
- Flexible and Adaptive to Different Work Environments
Timeline
Vice President of Service
BAN-KOE COMPANIES
07.2019 - Current
Sr. Customer Success Manager
INFOR, INC. (Lawson Software)
09.2008 - 07.2019
Supervisor - Corporate Escalations/Quality Assurance
INTEGRA TELECOM, INC. (Eschelon Telecom, Inc.)
01.2003 - 01.2008
Bachelor of Science - Kinesiology, Sports Management
University of Minnesota
Mini Master - Project Management
University of St. Thomas, College of Business Excellence
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