Danielle Dresel
Chisago City
Summary
Dynamic 911 Supervisor with extensive experience at the City of Minneapolis, excelling in critical decision-making and crisis management. Proven track record in enhancing emergency response efficiency and team collaboration. Skilled in emergency protocols and communication, consistently delivering exceptional results in high-pressure situations. Committed to advancing public safety objectives through innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Supervisor
City Of Minneapolis
07.2024 - Current
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- FEMA Certifications
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
911 Public Safety Telecommunicator
Hennepin County Sheriff's Office
06.2020 - 07.2024
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assisted callers in emergency situations with appropriate information and support.
- Reduced risks and emergency response issues by observing public safety field units.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Administrative Assistant
American Family Insurance
05.2018 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Bachelor of Science - Emergency Management
Jacksonville State University
Jacksonville, Alabama, AL05.2024
Skills
- Crisis management
- Emergency management and protocols
- Teamwork and collaboration
- Effective communication and critical thinking
- Problem-solving
- Multitasking Abilities
Certification
- APCO PST - Public Safety Telecommunicator
- APCO CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- FEMA Certificates
- INTD (Incident Tactical Dispatcher)
Timeline
911 Supervisor
City Of Minneapolis
07.2024 - Current
911 Public Safety Telecommunicator
Hennepin County Sheriff's Office
06.2020 - 07.2024
Administrative Assistant
American Family Insurance
05.2018 - 06.2020
Bachelor of Science - Emergency Management
Jacksonville State University
Committees
- Peer Support Supervisor
- Community Engagement Team/Supervisor
- Hennepin County Policies and Procedures Committee
- Standard Operating Procedures Committee