Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Jones

Owatonna

Summary

Motivated professional with a proven track record of embracing new challenges. Demonstrates strong work ethic and adaptability, consistently delivering exceptional customer service. Skilled in rapidly acquiring new competencies and applying them effectively in dynamic environments.

Overview

10
10
years of professional experience

Work History

Intake Specialist

AdaptHealth
Owatonna
06.2021 - Current
  • Facilitated clear understanding of coverage and benefits options for patients.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Logged and responded to inquiries via phone, fax, and email.
  • Welcomed guests and delivered high-quality customer service.
  • Exhibited strong customer service skills consistently throughout engagements.
  • Resolved customer complaints professionally, maintaining a positive experience.

Mail Audit Specialist

Federated Mutual Insurance
Owatonna
03.2019 - 06.2020
  • Accurately assessed the appropriate insurance premium based on the job duties of customers' employees.
  • Identified missing, unusual, or incorrect audit information.
  • Communicated with internal and external customers regarding audit status.

Patient Service Representative

Mayo Clinic Health System
Owatonna
01.2016 - 03.2019
  • Managed patient inquiries and resolved issues with empathy and professionalism.
  • Maintained accurate patient records using electronic health record systems.
  • Answered incoming calls in a professional manner.

Education

High School Diploma -

Owatonna Senior High School
Owatonna
06-2007

Skills

  • Insurance verification and billing
  • Appointment scheduling
  • Electronic health records management
  • Customer onboarding and communication
  • Conflict resolution and problem solving
  • Empathic communication

References

References available upon request.

Timeline

Intake Specialist

AdaptHealth
06.2021 - Current

Mail Audit Specialist

Federated Mutual Insurance
03.2019 - 06.2020

Patient Service Representative

Mayo Clinic Health System
01.2016 - 03.2019

High School Diploma -

Owatonna Senior High School
Danielle Jones