Danielle Jones
Owatonna
Summary
Motivated professional with a proven track record of embracing new challenges. Demonstrates strong work ethic and adaptability, consistently delivering exceptional customer service. Skilled in rapidly acquiring new competencies and applying them effectively in dynamic environments.
Overview
10
10
years of professional experience
Work History
Intake Specialist
AdaptHealth
Owatonna
06.2021 - Current
- Facilitated clear understanding of coverage and benefits options for patients.
- Verified insurance information, collected payments, and scheduled appointments.
- Logged and responded to inquiries via phone, fax, and email.
- Welcomed guests and delivered high-quality customer service.
- Exhibited strong customer service skills consistently throughout engagements.
- Resolved customer complaints professionally, maintaining a positive experience.
Mail Audit Specialist
Federated Mutual Insurance
Owatonna
03.2019 - 06.2020
- Accurately assessed the appropriate insurance premium based on the job duties of customers' employees.
- Identified missing, unusual, or incorrect audit information.
- Communicated with internal and external customers regarding audit status.
Patient Service Representative
Mayo Clinic Health System
Owatonna
01.2016 - 03.2019
- Managed patient inquiries and resolved issues with empathy and professionalism.
- Maintained accurate patient records using electronic health record systems.
- Answered incoming calls in a professional manner.
Education
High School Diploma -
Owatonna Senior High School
Owatonna06-2007
Skills
- Insurance verification and billing
- Appointment scheduling
- Electronic health records management
- Customer onboarding and communication
- Conflict resolution and problem solving
- Empathic communication
References
References available upon request.
Timeline
Intake Specialist
AdaptHealth
06.2021 - Current
Mail Audit Specialist
Federated Mutual Insurance
03.2019 - 06.2020
Patient Service Representative
Mayo Clinic Health System
01.2016 - 03.2019
High School Diploma -
Owatonna Senior High School