Danielle Marcayda
North Branch
Summary
Certified Pharmacy Technician with a proven track record at Minnesota Oncology, enhancing customer satisfaction and mastering pharmaceutical calculations. Known for exceptional problem-solving skills and teamwork, knowledgeable at insurance billing and HIPAA regulations. Demonstrated success in workflow optimization and medication dispensing, ensuring high-quality patient care. Dependable and organized candidate successful at managing multiple priorities with a positive attitude. Very detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy/efficiency. Willingness to venture out to other job opportunities/experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Minnesota Oncology
06.2022 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Manages/In charge of the Refill Management Program
Certified Pharmacy Technician
Walgreens Pharmacy
08.2020 - 01.2022
- Devotes appropriate attention to all responsibilities to ensure proper care and services towards patients and others.
- Successful in administrating COVID/Flu Vaccinations.
- Knowledge and experience with Abbot ID Now Technology performance on COVID Testing.
- Have an ability to perform wide ranges of assignments to ensure patients' needs.
Hostess/ToGo Specialist
Olive Garden
06.2017 - 06.2020
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Dunkin' Donuts/Baskin Robbins Crew Member
DEJURS ENTERPRISES INC.
03.2016 - 07.2017
- Worked front counter, drive-thru and other areas.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Science - Health Sciences
Century College
White Bear Lake, MN05.2023
High School Diploma -
Carl Schurz High School
Chicago, IL06.2017
Skills
Problem-solving skills
Insurance Billing
HIPAA Regulations
Medication Dispensing
Team Collaboration
Workflow Optimization
Pharmaceutical Calculations
CPR Certified
Pharmacy Technician (PTCB Certifed)
Certification
- CPhT - Certified Pharmacy Technician
- CPR Certified
- PT - Phlebotomy Technician
Timeline
Certified Pharmacy Technician
Minnesota Oncology
06.2022 - Current
Certified Pharmacy Technician
Walgreens Pharmacy
08.2020 - 01.2022
Hostess/ToGo Specialist
Olive Garden
06.2017 - 06.2020
Dunkin' Donuts/Baskin Robbins Crew Member
DEJURS ENTERPRISES INC.
03.2016 - 07.2017
Associate of Science - Health Sciences
Century College
High School Diploma -
Carl Schurz High School
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