Danielle Olson
Minneapolis
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Jewelry Consultant
Hanani Designs
Minneapolis
04.2024 - 09.2025
- Assisted customers in selecting jewelry pieces that suit their style preferences.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Maintained an organized display of jewelry to attract customer interest and engagement.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Data Entry Coordinator
Aligis Co
Albert Lea
11.2022 - 04.2024
- Managed data entry projects ensuring timely and accurate completion.
- Collaborated with team members to streamline data processing workflows.
- Maintained databases by updating and correcting information as needed.
- Assisted in training new staff on data entry procedures and software.
- Operated data entry equipment to input lists, records, or other data points into a computer system.
- Monitored data integrity and confidentiality by observing strict regulations and procedures.
- Resolved discrepancies in information by using standard procedures or returning incomplete documents to the team members for resolution.
Bartender
PF Changs Restaurant
Omaha
03.2020 - 10.2022
- Provided excellent customer service by engaging with guests and anticipating needs.
- Maintained cleanliness of bar area, ensuring compliance with health standards.
- Collaborated with kitchen staff to support food and drink pairing recommendations.
- Managed inventory by tracking supplies and placing orders as needed.
- Handled cash transactions accurately and efficiently during busy shifts.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collaborated with kitchen staff to ensure timely delivery of food and drinks.
Bartender
Pourhouse
Omaha
08.2017 - 03.2020
- Served a variety of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of the bar area for efficient service.
- Engaged with guests to create a welcoming atmosphere and build rapport.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Arranged bottles and glasses behind bar to make attractive displays.
- Handled cash transactions accurately while processing payments efficiently.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
Education
Omaha South High School
Omaha, NESkills
- Transaction processing
- Inventory control
- Attention to detail
- Time management
- Problem solving
- Beverage knowledge
- Customer relationship management
- Effective communication
- Maintaining a clean bar
- Strong multitasking
Timeline
Jewelry Consultant
Hanani Designs
04.2024 - 09.2025
Data Entry Coordinator
Aligis Co
11.2022 - 04.2024
Bartender
PF Changs Restaurant
03.2020 - 10.2022
Bartender
Pourhouse
08.2017 - 03.2020
Omaha South High School