DANIELLE SCHMITT
Minneapolis,MN
Summary
Professional with experience in software support, equipped to address complex technical issues and enhance user experience. Strong focus on team collaboration and achieving results, adaptable to changing needs and environments. Skilled in troubleshooting, system maintenance, and customer service, with keen ability to communicate effectively and solve problems efficiently. Reliable and goal-oriented, known for building strong relationships and delivering consistent outcomes.
Overview
10
10
years of professional experience
Work History
Software Support Specialist
Eleyo a Persolvent Company
Twin Cities
05.2022 - Current
- Managed a high volume of support requests via email and phone, demonstrating exceptional prioritization skills to meet service level agreements.
- Cultivated positive relationships with administrative users by providing personalized support, enhancing user satisfaction and system adoption.
- Leveraged expertise in software functionality to provide expert phone support, troubleshooting problems and guiding users through effective solutions.
Surety Account Manager
USI Insurance Services, LLC
Twin Cities
11.2021 - 05.2022
- Leveraged strong communication and interpersonal skills to build rapport with clients, fostering trust and mutual respect.
- Influenced strategic team direction, contributing valuable insights and recommendations to enhance performance and outcomes.
Marketing Service-Surety
Hays Companies (Subsidiary of Brown and Brown, Inc.)
Minneapolis, MN
12.2018 - 11.2021
- Administered all surety bond servicing tasks, maintaining meticulous records and ensuring timely completion of all deliverables.
- Managed client service level expectations, consistently exceeding targets and building strong, lasting client relationships.
- Influenced strategic team direction, contributing valuable insights and recommendations to enhance team performance and outcomes.
Client Relations Manager
Northwestern Mutual
Twin Cities
05.2017 - 10.2018
- Directed client relationship management activities, consistently exceeding service expectations and enduring client loyalty.
- Managed complex scheduling protocols in a fast-paced environment, demonstrating exceptional organizational skills and attention to detail.
- Implemented streamlined workflows to enhance operational efficiency, improving service delivery and client satisfaction rates.
Teller/Lead Teller
Wells Fargo Bank
Twin Cities
05.2016 - 05.2017
- Successfully led a team of tellers in a high-volume environment, consistently achieving performance goals and ensuring seamless daily operations.
- Rapidly mastered new processes and procedures, contributing to improved operational efficiency and adaptability within the team.
- Demonstrated a strong commitment to customer focus, consistently providing positive experiences and building lasting relationships.
Education
Bachelor of Arts - Business Administration, Christian Studies, Communications
Crown College
St. Bonifacius, MN05-2016
Skills
- Proactive Client Support Expertise: Adept at anticipating client needs and delivering solutions resulting in increased satisfaction and loyalty
- Strong Time Management Skills: Demonstrates effective time management abilities, meeting deadlines and prioritizing tasks to maximize productivity
- Interpersonal and Communication Skills: Excels in building rapport with clients and fostering positive relationships through clear and effective communication
Timeline
Software Support Specialist
Eleyo a Persolvent Company
05.2022 - Current
Surety Account Manager
USI Insurance Services, LLC
11.2021 - 05.2022
Marketing Service-Surety
Hays Companies (Subsidiary of Brown and Brown, Inc.)
12.2018 - 11.2021
Client Relations Manager
Northwestern Mutual
05.2017 - 10.2018
Teller/Lead Teller
Wells Fargo Bank
05.2016 - 05.2017
Bachelor of Arts - Business Administration, Christian Studies, Communications
Crown College