Danielle Svobodny
Minneapolis
Summary
Outgoing Children's Ministry professional with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intake Coordinator/Learning Center Supervisor
Metro Hope Ministries
2022.12 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
Childcare Educator
Metro Hope Ministries
2022.12 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
Education
Bachelor of Science - Social Work
Colle of Saint Catherines
St Paul, MN06.2025
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Cross-cultural sensitivity
- Customer Service
- Multitasking and Organization
- Microsoft Office
- Relationship Building
- Phone and Email Etiquette
- Employee Supervision
- Decision-Making
Certification
Certified Peer Recovery Specialist
Timeline
Intake Coordinator/Learning Center Supervisor
Metro Hope Ministries
2022.12 - Current
Childcare Educator
Metro Hope Ministries
2022.12 - Current
Bachelor of Science - Social Work
Colle of Saint Catherines
Certified Peer Recovery Specialist
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