Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danny Magana

Fridley

Summary

Dynamic professional with a proven track record in customer service and sales expertise, notably at Nike. Excelled in relationship building and cash handling accuracy, enhancing customer satisfaction and operational efficiency. Skilled in teamwork and collaboration, consistently achieving goals through exceptional people skills and a goal-oriented approach.

Overview

8
8
years of professional experience

Work History

Sales Associate

Nike
01.2024 - Current

Handled customer transactions with efficiency.

Customer service

Helped consumers find product on sales floor or online service

Car Was Detail Manager

Perfect 10 Car Wash
10.2019 - 07.2022
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Inspected finished work to verify employee compliance with detailing standards.
  • Coordinated exterior and interior washing of vehicles according to customer wishes.
  • Trained detail team to deliver best possible service to customers with quality work.

Package Handler

UPS
08.2019 - 10.2019
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Cashier , Customer Service Desk

Home Depot
07.2017 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Fridley High School
Fridley, MN
06.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Money handling
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • Sales expertise
  • Customer needs assessment
  • Meeting deadlines
  • Upselling
  • Retail store operations
  • Sales training

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Nike
01.2024 - Current

Car Was Detail Manager

Perfect 10 Car Wash
10.2019 - 07.2022

Package Handler

UPS
08.2019 - 10.2019

Cashier , Customer Service Desk

Home Depot
07.2017 - 01.2019

High School Diploma -

Fridley High School
Danny Magana