Summary
Overview
Work History
Education
Skills
Timeline
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Daphne Brett

Saginaw,MN

Summary

Dynamic Pre-Registration/Patient Access Representative with a proven track record at Essentia Health, excelling in insurance verification and compliance with HIPAA regulations. Recognized for enhancing customer satisfaction through exceptional communication and problem-solving skills. Successfully implemented workflow improvements, fostering teamwork and training new staff to elevate service quality and operational efficiency.

Overview

2
2
years of professional experience

Work History

Pre-Registration

Essentia Health
12.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Facilitated smooth processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Monitored and resolved discrepancies in patient accounts, maintaining data integrity and accuracy.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Patient Access Representative/Team Leader

Essentia Health
06.2023 - Current
  • Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
  • Coordinated insurance verifications, facilitating timely approval for patient services.
  • Assisted patients with inquiries, enhancing overall customer satisfaction through effective communication.
  • Implemented workflow improvements, streamlining appointment scheduling for increased efficiency.
  • Trained new staff on patient access procedures, fostering a collaborative team environment.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Health Unit Coordinator

Essentia Health
03.2024 - 08.2024
  • Coordinated patient admissions and discharges to ensure seamless unit operations.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Implemented process improvements to enhance communication between medical staff and patients.
  • Managed patient records with high attention to detail, ensuring data accuracy and compliance.

Education

Cosmetology License -

Regency Beauty Institute
St. Cloud, MN
12-2005

Skills

  • Customer service and communication skills
  • Confidentiality and HIPAA
  • Documentation skills
  • Staff training
  • Insurance verification
  • Patient registration
  • Multitasking and organization
  • Phone and email etiquette
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Leadership
  • Multitasking Abilities

Timeline

Pre-Registration

Essentia Health
12.2024 - Current

Health Unit Coordinator

Essentia Health
03.2024 - 08.2024

Patient Access Representative/Team Leader

Essentia Health
06.2023 - Current

Cosmetology License -

Regency Beauty Institute

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Daphne Brett