Dara Cham
Saint Paul
Summary
Accomplished driver with an impeccable driving record and exceptional customer service skills, honed at Transit Team. Expert in time management and route planning, consistently enhancing passenger satisfaction. Trained new drivers, improving team performance by 20%. Adept at vehicle inspections and maintaining compliance, ensuring safety and efficiency in all operations.
Overview
19
19
years of professional experience
Work History
Driver
Transit Team
09.2018 - Current
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Managed passenger interactions, providing information and resolving inquiries effectively.
- Maintained accurate records of routes, schedules, and passenger counts for operational efficiency.
- Trained new drivers on safety protocols and company policies for improved team performance.
- Collaborated with dispatch to adjust routes based on traffic conditions and passenger needs.
- Implemented best practices in customer service to enhance overall passenger satisfaction ratings.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Maintained accurate vehicle logs and inspections for compliance.
Call Taker
Green and White Taxi Cab
01.2009 - 09.2018
- Managed inbound calls to coordinate taxi dispatch and scheduling.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of ride requests and driver assignments using dispatch software.
- Collaborated with drivers to optimize routes and ensure timely pickups for passengers.
- Developed process improvements to enhance response times and customer satisfaction ratings.
- Analyzed call patterns to identify trends, informing strategic decisions for resource allocation.
- Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
Driver
Sky Chef
03.2007 - 01.2009
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Humboldt Senior High
Saint Paul, MN06-2006
Skills
- Time management
- Valid Driver's license
- Customer service
- Impeccable driving record
- Safe driving practices
- Punctual and reliable
- GPS and route planning
- Loading and unloading
- Vehicle inspection
- Transportation
Timeline
Driver
Transit Team
09.2018 - Current
Call Taker
Green and White Taxi Cab
01.2009 - 09.2018
Driver
Sky Chef
03.2007 - 01.2009
High School Diploma -
Humboldt Senior High