Darcy Dalberg
Monticello
Summary
Detail-oriented professional specializing in office management, billing processes, and dispatch coordination. Demonstrated success in enhancing client communication and streamlining operations to improve efficiency. Proficient in both in-office and remote work environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant (Remote)
MOC.LLC
Austin
06.2024 - Current
- Managed daily office operations and maintained organized filing systems.
- Handled incoming communications and directed inquiries to appropriate staff.
- Processed invoices and maintained accurate expense records for budgeting.
- Supported project coordination by tracking deadlines and deliverables.
Dispatch/Billing/Administrative Assistant
Vision of Big Lake
Big Lake (Remote 2021-2024)
10.2016 - 06.2024
- Processed billing invoices for client accounts consistently and accurately.
- Maintained organized records of billing transactions and client communications.
- Coordinated with team members to resolve billing discrepancies promptly.
- Assisted clients in understanding billing statements and payment options.
- Managed monthly billing cycles and ensured timely distribution of invoices.
- Utilized billing software to enter data and track payment status efficiently.
- Supported audits by providing necessary documentation for financial reviews.
- Communicated effectively with vendors regarding invoice queries and issues.
- Created reports to track customer account details, payments, and activity.
- Assisted with month-end closing activities including generating aging report summaries for review by management.
- Performed administrative duties such as filing paperwork, creating spreadsheets, photocopying documents.
- Coordinated daily dispatch operations for efficient service delivery and resource allocation.
- Monitored real-time traffic and weather conditions to optimize route planning.
- Communicated effectively with drivers to relay instructions and updates promptly.
- Utilized dispatch software to track deliveries and manage schedules accurately.
- Resolved customer inquiries and complaints related to dispatch services quickly.
- Collaborated with team members to improve overall operational efficiency and workflow.
- Trained new staff on dispatch protocols and software usage for seamless integration.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily office operations and maintained organized filing systems.
- Handled incoming communications and directed inquiries to appropriate staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Direct Support Professional
Options
Big Lake
03.2006 - 06.2015
- Assisted individuals with daily living activities and personal care needs.
- Developed and implemented personalized support plans for clients' unique requirements.
- Facilitated engaging activities to enhance social skills and community involvement.
- Collaborated with healthcare professionals to ensure holistic client care approaches.
- Maintained accurate documentation of client progress and service delivery records.
- Provided emotional support and encouragement to promote client independence.
- Trained new staff on best practices in direct support and client interaction techniques.
- Advocated for clients' rights and needs within the community services framework.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Education
Associate of Applied Science - Medical Billing/Office Management
Rasmussen University
Saint Cloud, MN04-2018
Skills
- Office management
- Billing processes
- Dispatch coordination
- Client communication
- Project tracking
- Customer relationship management
Timeline
Administrative Assistant (Remote)
MOC.LLC
06.2024 - Current
Dispatch/Billing/Administrative Assistant
Vision of Big Lake
10.2016 - 06.2024
Direct Support Professional
Options
03.2006 - 06.2015
Associate of Applied Science - Medical Billing/Office Management
Rasmussen University