Darlene Hopkins
St Paul
Summary
Dedicated Transportation Specialist with expertise in vehicle operation, schedule management, and customer service. Committed to maintaining safety compliance and enhancing resident engagement through effective communication and data entry.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Silvercrest Properties
Saint Louis Park
05.2023 - Current
- Transported residents to various outings, enhancing their engagement and social interaction.
- Assist with outings for Memory Care Residents.
- Facilitated activities for all residents, fostering a sense of community and participation.
- Create weekly schedules
- Oversaw receptionist desk operations, welcoming visitors and ensuring proper direction to their destinations.
- Answer phone, some billing, enter work orders, enter various data, answer questions.
PCA
Abbeycare
St Paul
03.2022 - Current
- Assisted clients with daily living activities and personal care routines.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with clients to understand their needs and preferences.
- Supported recreational activities to promote client engagement and well-being.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Transit Bus Operator
Metro Transit Authority
St Paul
09.1997 - 01.2019
- Operated transit buses safely on designated routes across the city.
- Ensured timely arrivals and departures at bus stops for passenger convenience.
- Conducted pre-trip inspections of vehicles to maintain safety standards.
- Assisted passengers with special needs to ensure a comfortable ride experience.
- Communicated effectively with passengers regarding route information and delays.
- Participated in training programs to enhance driving skills and safety protocols.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Enforced passenger rules and regulations while providing courteous service.
- Managed time effectively by arriving at stops on schedule according to route times.
- Followed emergency procedures in case of accidents or other dangerous situations.
Education
Some College (No Degree) - General Studies
Lakewood Community College
Oakdale, MNSkills
- Vehicle operation
- Route planning
- Schedule management
- Safety compliance
- Data entry
- Customer service
Certification
- Safety Driver Awards
- Years of Service Awards
Accomplishments
- Evangelist Certificate
Timeline
Transportation Specialist
Silvercrest Properties
05.2023 - Current
PCA
Abbeycare
03.2022 - Current
Transit Bus Operator
Metro Transit Authority
09.1997 - 01.2019
Some College (No Degree) - General Studies
Lakewood Community College