Dashalyn Ketter
Coon Rapids
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Claims Specialist
Kelly Services
02.2023 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
Patient Care Coordinator
CVS Pharmacy
05.2019 - 10.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Customer Service Representative
Working Solutions
04.2019 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Experience Specialist
Metlife
08.2017 - 04.2019
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
Customer Experience Agent
Aston Carter
12.2013 - 07.2017
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Reduced response time for customer queries by implementing effective communication strategies.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Streamlined workflows, consistently meeting or exceeding performance metrics for quality and efficiency.
Education
GED -
Park Center Ib World School
Brooklyn Park, MN05.2013
Skills
- Documentation Review
- Accident Investigations
- Settlement Determinations
- Coverage Assessments
Timeline
Claims Specialist
Kelly Services
02.2023 - Current
Patient Care Coordinator
CVS Pharmacy
05.2019 - 10.2022
Customer Service Representative
Working Solutions
04.2019 - 01.2021
Customer Experience Specialist
Metlife
08.2017 - 04.2019
Customer Experience Agent
Aston Carter
12.2013 - 07.2017
GED -
Park Center Ib World School
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